Rental executive

About the Role

Stay Ukiyo is seeking a proactive, organized, and customer-focused Rental Executive to join their team in Mumbai, Maharashtra. This Full-Time, On-site role involves managing villa and holiday-home reservations, maintaining property listings, coordinating with homeowners and property managers, and ensuring a seamless guest experience from booking to check-out.

Key Responsibilities

• Reservations and Booking Management
• Handle guest inquiries via calls, WhatsApp, emails, and online booking platforms.
• Assist guests with property selection, availability, pricing, amenities, and booking procedures.
• Manage reservations, booking confirmations, payment follow-ups, and cancellation requests.
• Maintain accurate booking records and update property availability regularly.
• Property and Listing Management
• Create, update, and maintain property listings with accurate descriptions, photographs, amenities, pricing, and policies.
• Ensure property information, seasonal rates, and availability are updated across relevant platforms.
• Coordinate with property owners and managers to confirm availability, rates, and booking conditions.
• Support occupancy optimization and pricing strategies to maximize booking conversions.
• Guest Experience and Customer Service
• Coordinate guest check-ins, check-outs, special requests, and additional services.
• Share essential property information, directions, house rules, and check-in instructions with guests.
• Address guest concerns promptly and ensure timely resolution of complaints or service issues.
• Maintain professional communication throughout the guest journey to encourage positive reviews and repeat bookings.
• Operations and Coordination
• Coordinate with housekeeping, maintenance teams, property managers, and homeowners to ensure properties are guest-ready.
• Track cleaning schedules, maintenance requirements, and pending operational tasks.
• Handle last-minute changes, booking modifications, and emergency escalations efficiently.
• Ensure smooth coordination between the sales, reservations, and operations teams.
• Reporting and Administration
• Maintain accurate digital records of bookings, payments, guest details, and property information.
• Prepare regular reports on reservations, occupancy, booking performance, and operational issues.
• Follow up on pending payments and coordinate with the relevant teams for reconciliation.
• Identify recurring operational challenges and suggest improvements to existing processes.

Requirements & Tech Stack

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Good organizational skills with the ability to manage multiple bookings and deadlines.
• Basic proficiency in MS Excel, Google Sheets, email, WhatsApp, and other digital tools.
• Ability to handle guest complaints and operational challenges calmly and professionally.
• Attention to detail and a solution-oriented approach.
• Willingness to work on-site in Mumbai and provide operational support on weekends or during extended hours when required.
• Ability to coordinate effectively with guests, homeowners, vendors, and internal teams.

Qualifications

• Prior experience in hospitality, travel, vacation rentals, hotels, or property management is preferred.
• Familiarity with reservation systems, channel managers, CRMs, or property management software is preferred.
• A degree or diploma in Hospitality Management, Travel and Tourism, Business Administration, or a related field is an advantage.
• Freshers with strong communication skills, a customer-first mindset, and a willingness to learn may also apply.