Tech support
GAOTek Inc.
IndiaFresher1h agovia LinkedIn
About the Role
GAO Tek Inc. is seeking Tech Support Interns to assist with technical troubleshooting, documentation, product support, website content, AI-assisted research, and customer support while collaborating with international teams.
Key Responsibilities
- Assist with technical troubleshooting and issue documentation.
- Support technical documentation and knowledge base updates.
- Research IoT, engineering, and test & measurement technologies.
- Create and edit website/product content using AI tools.
- Assist with webpage formatting and publishing.
- Participate in issue tracking and quality improvement.
- Collaborate with engineering, marketing, and support teams.
- Analyze recurring technical support issues.
Qualifications
- Currently pursuing or completed a Bachelor's degree in IT, Computer Science, Electronics, Electrical Engineering, Software Engineering, or a related field.
- Familiarity with AI tools (ChatGPT, Claude, Gemini, etc.).
- Basic knowledge of HTML/CSS.
- Strong analytical, research, and communication skills.
- Interest in IoT, engineering products, and technical support.
Preferred Qualifications
- Knowledge of IoT, embedded systems, or wireless technologies.
- Experience with WordPress/CMS.
- Basic web development or UI/UX knowledge.
- Technical documentation or customer support experience.