School Connect Executive

About the Role

The School Operations & Engagement role will be responsible for coordinating and executing school-related activities, strengthening relationships with existing school accounts, and ensuring smooth delivery of academic, book-related, and engagement initiatives. The role will act as a key coordination point between schools, publishers, internal teams, and external stakeholders to ensure timely execution and high-quality school support.

Key Responsibilities

• Tuck Shop Coordination
• Coordinate the setup and smooth operation of school tuck shops.
• Liaise with schools and internal teams to ensure availability of required books, stationery, and other materials.
• Monitor requirements, replenishment, and operational issues and ensure timely resolution.
• Coordinate with relevant teams to maintain service levels and school satisfaction.
• Manage other operational tasks in the absence of any other function employee.
• Book Fair Execution
• Plan and coordinate book fairs at schools in consultation with school management.
• Coordinate book selection, stock availability, display, logistics, and on-site execution.
• Liaise with internal teams, schools, and publishers to ensure smooth book fair operations.
• Track sales, requirements, feedback, and post-event closure.
• Cambridge Enrollment & Examination Coordination
• Coordinate the Cambridge enrollment process with schools and relevant stakeholders.
• Arrange invigilators and ensure examination-related requirements are coordinated on time.
• Coordinate examination schedules, venues, materials, and other logistical requirements.
• Ensure smooth and timely conduct of examinations as per defined guidelines and timelines.
• Maintain relevant records and coordinate closure of examination-related activities.
• Existing School Account Management
• Regularly visit existing school accounts to strengthen relationships and understand school requirements.
• Build strong relationships with school management, coordinators, teachers, and other key stakeholders.
• Conduct regular school visits for relationship management, feedback collection, and issue resolution.
• Identify opportunities to enhance school engagement and increase business potential.
• Ensure timely follow-up on school requirements and commitments.
• Publisher & Sample Coordination
• Coordinate with publishers for arranging textbook and educational material samples for schools.
• Collect school-specific requirements and communicate them accurately to publishers.
• Track sample requests, availability, dispatch, and delivery to schools.
• Ensure samples are provided within the required timelines for school review and selection.
• Maintain records of publisher samples and school requirements.
• School Engagement & Support
• Develop and maintain strong engagement with existing schools.
• Understand school requirements and coordinate with internal teams for timely support.
• Address school queries and coordinate resolution of operational or service-related issues.
• Support school engagement activities, product presentations, academic initiatives, and other school-specific requirements.
• Gather feedback from schools and share actionable inputs with relevant internal teams.
• Ensure a high level of responsiveness and service quality across assigned school accounts.

Requirements & Tech Stack

• Graduate in any discipline.
• MBA/PGDM in Sales, Marketing, Operations, or related field will be an advantage.
• Experience working with schools, publishers, educational institutions, or academic service providers will be preferred.

Qualifications & Skills

• Strong school relationship and stakeholder management skills.
• Good coordination and execution abilities.
• Excellent communication and interpersonal skills.
• Strong follow-up and problem-solving skills.
• Ability to manage multiple school activities simultaneously.
• Good vendor/publisher coordination skills.
• Strong planning and organizational skills.
• Willingness to travel for school visits and events.