Operations Intern

About the Role

GrowthSchool is focused on helping professionals become the top 1% in their industry by enabling them to learn directly from leading experts. The company designs practical, outcome-oriented programs that mirror real-world roles and responsibilities. Learners get access to mentors who are actively doing the jobs they aspire to do, making the learning highly relevant and applied. GrowthSchool values curiosity, continuous improvement, and a strong bias toward execution, creating an environment where interns can grow quickly and contribute meaningfully.

We are looking for a detail-oriented and proactive Operations Intern to support the end-to-end operations of our workshops. The intern will assist with lead management, participant enrollment, workshop execution, communication coordination, data tracking, and post-workshop follow-ups to ensure smooth execution across the entire workshop funnel.

Key Responsibilities

• Workshop Operations: Assist in planning, coordinating, and executing workshops, ensuring all operational requirements are completed on time.
• Live Session Management: Support live workshop execution by monitoring sessions, coordinating with internal teams, and resolving basic operational issues.
• End-to-End Funnel Management: Track the workshop funnel, including lead registrations, cohort enrollment, WhatsApp group joins, attendance, and post-workshop follow-ups.
• Data Management: Maintain and update lead databases, participant lists, cohort details, and operational trackers.
• Communication Coordination: Support WhatsApp and CRM communication workflows, including reminders, batch updates, and participant follow-ups.
• Performance Tracking: Monitor registrations, show-up rates, attendance, and other workshop metrics to identify discrepancies and report issues.
• Non-Attendee Follow-ups: Prepare lists of participants who missed workshops and support re-engagement campaigns.
• Cross-Functional Coordination: Work with marketing, CRM, sales, and program teams to ensure smooth workshop execution.
• Troubleshooting: Identify and escalate operational issues related to enrollment, participant communication, and workshop execution.

Requirements & Tech Stack

• Excel and Google Sheets: Use basic formulas such as SUM, COUNTIF, SUMIF, IF, and VLOOKUP to manage data, validate records, and prepare reports.

Qualifications

• Basic knowledge of Microsoft Excel or Google Sheets.
• Familiarity with basic spreadsheet formulas and data management.
• Good communication and coordination skills.
• Strong attention to detail and willingness to learn.
• Ability to manage multiple tasks and meet deadlines.
• Proactive approach to problem-solving.