Malayalam Telecaller
V CATCH
This job at a glance
- Who can apply
- Freshers and up to 1 year · 12th pass
- Must know
- Lead generationExcelMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Lead generation36%Excel8%Microsoft Office1%of 99 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
V CATCH is an ISO 27001-2022 certified organization with a core management team that has decades of experience in the BPO industry. The company delivers cost-effective call center services from its state-of-the-art facility in Bengaluru. V CATCH supports clients across multiple sectors, including Ed-tech, E-commerce, FMCG, aggregators, and real estate. The organization focuses on high-quality customer interactions that help clients improve their return on investment. Team members join a growing contact center that values operational excellence and secure service delivery.
The Malayalam Telecaller (Freshers) role is a full-time, on-site position based in Bengaluru. In this role, the telecaller will handle outbound and inbound calls in Malayalam, provide clear information about products or services, and respond to customer queries.
Key Responsibilities
- Handle outbound and inbound calls in Malayalam.
- Provide clear information about products or services.
- Respond to customer queries.
- Maintain call records.
- Follow call scripts and compliance guidelines.
- Escalate issues to the supervisor when required.
- Build rapport with customers.
- Gather feedback.
- Support campaign targets through effective communication.
- Training and guidance will be provided.
Requirements & Tech Stack
- Basic proficiency in English or other regional languages.
- Ability to handle customer conversations patiently.
- Ability to listen actively.
- Ability to provide clear responses.
- Comfortable working with telecalling tools, dialer systems, and basic computer applications (MS Word, Excel, email).
- Willingness to work in a fast-paced contact center environment.
- Willingness to meet daily call and quality targets.
- Flexibility to work in rotational shifts as per business requirements.
Qualifications
- Strong communication skills in Malayalam.
- Minimum educational qualification: Higher Secondary (PUC/12th pass) or equivalent.
- Graduation is an advantage.
- Positive attitude.
- Eagerness to learn.
- Openness to coaching and feedback.
- Prior BPO or telecalling experience is welcome but not mandatory; freshers are encouraged to apply.