Jr TMS Operations Analyst

Job Title: Jr TMS Operations Analyst

Key Responsibilities

• Manage customs clearance activities, including documentation review, BCI issuance, post-entry audits, client and broker coordination, compliance monitoring, and mailbox management to ensure timely, accurate, and compliant shipment processing.
• Review and validate customs documentation for accuracy, completeness, and compliance with country-specific import and export regulations.
• Prepare and issue Broker Clearance Instructions (BCIs), providing customs brokers with accurate shipment details and clearance requirements.
• Conduct post-entry audits to verify customs declarations, identify discrepancies, ensure regulatory compliance, and support corrective actions.
• Coordinate with clients and customs brokers to resolve shipment-related issues, provide operational updates, and ensure smooth customs clearance activities.
• Manage shared mailboxes, prioritize requests, respond to stakeholder inquiries, and ensure timely follow-up on customs clearance and operational activities.
• Prepare reports/presentations and analysis using various software packages and databases.
• Requires a weekend work schedule on a department rotation basis and holiday schedule based on the needs of the operation and account requirements.

Requirements & Tech Stack

• Proficiency in email management systems and Microsoft Office applications.
• Attention to detail and analytical skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer service and stakeholder management skills.
• Problem-solving and decision-making capabilities.
• Knowledge of EMEA customs documentation and brokerage processes is preferable.

Qualifications

• High school diploma, GED, or international equivalent.
• Minimum of 0-2 years' experience working for a Customs Broker.