Bilingual Community Program Coordinator

About the Role

The Community Activities & Services Coordinator designs and implements programs that enhance community life for residents of all ages. This role requires an innovative, proactive individual who excels in an autonomous environment, driving positive long-term outcomes through an understanding of the communities in which they serve.

Key Responsibilities

• Implement core programs and services, including connecting, engaging, and empowering residents across four initiatives: Economic Stability, Education for Youth & Families, Health & Wellness, and Community Building.
• Conduct outreach and survey resident needs through community engagement aligned with the four pillars.
• Coordinate and oversee an after-school program and teen program encompassing homework assistance and educational enrichment activities.
• Independently plan, prepare, and facilitate resident-facing workshops and group sessions. Deliver core topics directly when external partners are unavailable to maintain consistency and resident engagement.
• Develop and maintain partnerships with local providers to deliver services and workshops.
• Plan and facilitate community-building events that foster safe and meaningful relationships between community members.
• Provide residents with information and referrals to access community resources and services, specifically connecting residents with nonprofit partners who deliver services within the four pillars framework.
• Support food distribution needs in the community, including maintaining food bank partnerships and distribution management.
• Develop and maintain strong relationships with the property management team, scheduling regular communication sessions.
• Organize and conduct monthly outreach requirements including door-to-door outreach, digital/virtual outreach, and physical presence in high-traffic locations.
• Recruit, select, train, and oversee volunteers and interns who support programming at the Resource Center.
• Use personal automobile to acquire program supplies and donations and attend offsite meetings (mileage reimbursed at IRS rate).
• Publish monthly newsletters and calendar of events.
• Collect and submit program outcomes data with emphasis on social impact data collection to measure outcomes within the four pillars.
• Provide input and adhere to budgets for resident service programs, including authority to utilize funds for contractors when needed.

Requirements & Tech Stack

• Bilingual English/Spanish required.
• Experience or comfort working with youth, families, older adults, and diverse populations.
• Commitment to creating a welcoming, inclusive, and supportive environment for residents.
• Proficient with MS Office (Excel, Word, Publisher, Outlook). Basic with Adobe Acrobat, Canva, Salesforce, Concur.
• Physical activity includes minimal bending, walking, kneeling, reaching, and step climbing. Able to lift up to 30 pounds, which includes boxes of food for a supplemental food distribution program.

Qualifications

• Experience in community outreach, resident services, social services, education, youth programming, multifamily housing, or a related field preferred; equivalent lived, volunteer, or community-based experience may also be considered.
• Demonstrated ability to build relationships, engage residents, and conduct proactive outreach in a community-based setting.
• Strong work ethic, reliability, and willingness to take initiative in a role that requires independence, follow-through, and consistent resident engagement.
• Bachelor’s degree in Social Work, Human Services, Education, Community Development, or a related field preferred, but not required.
• Valid Driver’s License, clean driving record, and current automobile insurance.
• CPR & First Aid certified (or obtained within 90 days of hire).
• Successful completion of background check.

The Details

• This is a part-time, non-exempt position (20 hrs/wk).
• Schedule:
• Tuesday through Friday: 2pm – 6pm
• Saturday: 10am – 2pm
• Location: Woodland Estates Apartments, 6147 Winged Elm Ct, Charlotte, NC 28212
• Wage: $24-$25/hr
• Benefits offered:
• Term life insurance and an Employee Assistance Program
• Safe Harbor 401(k) with 4% company match
• Paid time off + 14 paid holidays
• TextCare: 24/7 virtual healthcare by text, phone, or video, for you and your household.