Child Support Specialist 1

About the Role

• Performs entry-level Child Support Enforcement work under close supervision.
• Position is entry-level with a training period focused on developing familiarity with child support laws, regulations, and policies of the Bureau for Child Support Enforcement (BCSE).
• Job assignments are designed to lead to the independent management of a caseload in child support enforcement services.
• Requires monthly evaluation and progress monitoring by supervisory staff.
• This position is located in Berkeley County.

Key Responsibilities

• Perform beginning level child support case work, processing cases through location, case development, and initial notices to non-custodial parents.
• Acquire knowledge and abilities to manage a caseload in child support enforcement services.
• Become familiar with agency policy and state and federal laws.
• Locate parents, assets, and sources of income.
• Calculate the child support formula.
• Research legal sources such as statutes, court opinions, rules, and regulations.
• Compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies.
• Prepare case files for the BCSE Attorney.
• Respond to customer service inquiries, including the resolution of less complex case issues.
• Compose routine correspondence.
• Maintain confidentiality of information.

Requirements & Tech Stack

• Bachelor’s degree from an accredited college or university.
• OR Substitution:
• Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training.
• Full-time or equivalent part-time paid experience in a legal setting (requiring legal research, reading/interpreting laws, preparing legal documents, assisting in case file preparation/assessment under attorney supervision) may substitute for required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• Full-time or equivalent part-time paid experience in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing may substitute for required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• Full-time or equivalent part-time paid experience as an Economic Service Worker or Family Support Specialist may substitute for required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• Any combination of the above substitutions may be used.
• Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.
• One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.
• Note: Clerical/customer service, and corrections/community corrections experience may substitute for required training or experience.