Tech Supp Professional

About the Role

Honeywell Aerospace is launching as an independent, publicly traded aerospace and defense company.

Key Responsibilities

• Develop a broad understanding of customer needs, focusing on accuracy, timely task completion, and customer satisfaction.
• Generate and file flight plans using applicable software.
• Handle Datalink Messages (Uplink and Downlink).
• Actively monitor customer aircraft via flight following and datalink applications.
• Analyze weather and air traffic issues and advise on re-routing when necessary.
• Relay weather briefings and time-critical messages.
• Provide support to customers on software and dashboard issues.
• Communicate clearly and professionally with internal/external customers.
• Build relationships with customers and update them on new or upgraded services.
• Troubleshoot various customer issues.
• Actively participate in Level 1 calls/tasks.
• Carry out User Acceptance Testing on products & software.
• Perform in unstructured situations, anticipate future issues, and respond quickly during a crisis.
• Handle multiple customer requests simultaneously and accurately, prioritizing time and resources.
• Provide quality services to end customers.
• Operate within Standard Operating Procedures (SOPs).

Requirements & Tech Stack

• Basic knowledge of Airspace/Tele-Communication/Navigation systems.
• Knowledge of Aviation Meteorology/NOTAM handling.
• Good communication skills.
• Teamworking and Individual contribution.
• Problem-solving skills.
• An aptitude for working with technology and a flair for learning new processes.

Qualifications

• Bachelor's degree, or equivalent.
• Decent experience in a similar field.
• Readiness to work in a 24 X 7 X 365 Rotating shift module.

We Value

• Experience in the Aviation industry.
• Experience in analyzing and processing flight plans.
• Extensive customer-facing experience.
• Excellent interpersonal and verbal/written communication skills.
• Strong mindset for continuous improvement.
• Experience with Knowledge Management & Call Management.
• Administration and Leadership skills.