Operations & Customer Success Intern

About Quickit

Quickit is a fast-growing, hyper-local home services platform operating exclusively in Lucknow. We are solving the administrative fatigue and unreliability of the unorganized domestic services sector by deploying a verified, single-partner model for comprehensive household chores.

Role Overview

We are looking for a sharp, highly organized Operations & Customer Success Intern to join our core dispatch team. This is an unpaid, experience-driven role designed for someone who wants to learn the realities of early-stage startup execution, real-time dispatch logistics, and customer escalation management. You will take direct ownership of our live operational dashboard, ensuring our strict scheduling principles are enforced and our customers are kept in the loop.

Key Responsibilities

• Live Dashboard Management: Update real-time booking statuses, align daily partner schedules, and monitor the active dispatch panel to ensure smooth transitions.
• Customer Chat Support: Handle live customer escalations professionally, primarily focusing on ETA tracking, "why late" inquiries, and proactive delay communications.
• Slot & Capacity Management: Actively monitor the schedule to prevent overbooking, enforce mandatory transition buffers between jobs, and manage slot availability for instant bookings.
• Partner Coordination: Track on-ground service partners, coordinate schedules to prevent cascading delays, and manage emergency reassignments.

Who Should Apply

• Students or recent graduates looking to build a strong resume in operations management, customer success, or tech-startup execution.
• Empathetic, clear communicators who can remain calm and professional while de-escalating frustrated customers over chat.
• Detail-oriented multi-taskers who can spot a scheduling conflict on a live grid before it becomes a customer delay.

What You Will Gain

• Direct mentorship from the founder and deep, hands-on exposure to operations research, finite capacity scheduling, and startup logistics.
• A formal Certificate of Internship and a personalized Letter of Recommendation (LOR) to boost your career.
• The opportunity to transition into a paid core-team role based on performance and platform growth.

How to Apply

Drop a brief message outlining how you handle high-pressure situations along with your resume to [email protected].