IT Administrator

About the Role

Knox Systems, Inc. is seeking a motivated and people-oriented IT Administrator to support its growing internal technology environment. This role is ideal for a career IT professional with hands-on experience in modern enterprise IT systems, SaaS administration, identity management, and automation. The position offers an opportunity to work closely with experienced operations and IT leaders, learn about technology management at scale, and grow into Systems Administration, IT Engineering, SaaS Operations, or Security Operations.

Key Responsibilities

• Provide day-to-day IT support across hardware, software, laptops, and SaaS applications.
• Troubleshoot issues related to Google Workspace, Slack, Zoom, and other workplace tools.
• Help manage platforms including Google Workspace, Okta, Slack, Zoom, Jira, and Confluence.
• Assist with user provisioning, permissions management, and access troubleshooting.
• Maintain accurate documentation, guides, and operational procedures.
• Assist with improving workflows and reducing repetitive manual tasks.
• Learn and work with automation tools, APIs, and scripting over time.
• Help identify opportunities to improve the employee IT experience.
• Partner with operations, security, and engineering teams on internal technology initiatives.
• Contribute ideas that improve efficiency, scalability, and overall IT operations.

Requirements & Tech Stack

• Google Workspace
• Okta
• Slack
• Zoom
• Jira
• Confluence
• Windows and macOS endpoints
• Automation tools
• APIs
• Scripting (e.g., PowerShell, Python, JavaScript)

Qualifications

• Bachelor’s degree or equivalent experience in Information Systems, IT, Computer Science, Cybersecurity, or a related field.
• Up to 3 years’ experience.
• Technical support experience preferred.
• Strong communication and customer service skills.
• Strong organizational skills and attention to detail.
• Interest in modern IT systems, SaaS platforms, and automation.
• Comfortable working in a fast-paced, highly collaborative in-office environment.
• Basic understanding of identity and access management, onboarding/offboarding, and asset lifecycle management.
• Understanding of basic cybersecurity principles such as MFA, password management, phishing awareness, and access control.
• CompTIA A+, Network+, Security+, Google IT Support, or similar certifications are a plus.

Hiring Requirement

• Must be a U.S. citizen.
• Dual citizenship is not permitted.
• Ability to provide documentation verifying sole U.S. citizenship status.

Benefits & Perks

• Competitive employee benefits package including Medical, Dental, Vision, Life & Disability.
• Unlimited PEO.
• Employee-funded 401k plan.