Product Owner, AVP

About the Role

Join Barclays as a Product Owner - AVP, where you'll define a clear product vision, prioritize the backlog and ensure we're building what delivers the most value. Acting as the key link between stakeholders and delivery teams, you'll shape the roadmap, champion continuous improvement and drive successful delivery across your product area. This role will be based in Pune and Chennai.

Key Responsibilities

• Define a clear product vision.
• Prioritize the backlog.
• Ensure building what delivers the most value.
• Shape the roadmap.
• Champion continuous improvement.
• Drive successful delivery across your product area.
• Provide exceptional customer service while resolving more complex customer needs/requests.
• Focus on building a relationship with customers to add value to customer interactions.
• Provision of customer service through various communication channels including chat, email and phone.
• Execute customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
• Collaborate with teams across the bank to align and integrate customer care processes.
• Identify areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
• Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolve specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
• Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
• Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
• Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
• Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
• If the position has leadership responsibilities: Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard (LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others).
• For an individual contributor: Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
• Identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information.
• Influence or convince stakeholders to achieve outcomes.

Requirements & Tech Stack

• Business & technical acumen.
• Hands-on experience partnering with product, operations, controls, engineering and design.
• Experience with APIs, data models, and solution architecture.
• Proactive and ambitious product leader.
• Ability to thrive in ambiguity.
• Motivated by building scalable, foundational and transformation capabilities.
• Ability to define and deliver a clear product roadmap.
• Ability to navigate complex regulatory and compliance environments.
• Ability to translate business strategy into measurable customer, colleague, risk and efficiency outcomes.
• Risk and controls.
• Change and transformation.
• Business acumen.
• Strategic thinking.
• Digital and technology.
• Job-specific technical skills.

Qualifications

• Financial services experience (highly valued).
• Experience within Retail Banking (highly valued).
• Experience establishing and championing product and engineering conventions to drive alignment and collaboration (highly valued).
• Experience leading process simplification, operating model transformation, automation and/or AI-enabled change initiatives within a complex organisation (highly valued).