Associate Technical Support Specialist
Milestone Technologies, Inc.
Sunnyvale, CAFresher20m agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed
- Must know
- TroubleshootingWindowsOnboardingCustomer serviceHelp deskOperations
- Work
- On-site in Sunnyvale
- Pay
- Not stated by the employer.
- Listed
- Nov 5, 2026 · still open
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About the Role
Full-time Associate Technical Support Specialist - Onsite daily.
Location
Sunnyvale, CA
Hours
Onsite daily Monday through Friday 9am to 6pm
Key Responsibilities
- Troubleshoot common hardware, software, and access-related issues for end users.
- Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
- Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
- Support users across multiple operating systems including Windows, macOS, and ChromeOS.
- Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
- Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.
- Document troubleshooting activities and follow established operational procedures and service standards.
- Assist with workstation setup, onboarding activities, and equipment preparation when required.
- Participate in ongoing learning opportunities to expand technical and customer support capabilities.
Requirements & Tech Stack
- Exposure to enterprise support environments or help desk operations.
- Familiarity with ServiceNow or similar ticket management platforms.
- Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
- Experience using or supporting mobile devices and modern workplace technologies.
- Experience supporting multiple operating systems primarily macOS, WindowsOS, and ChromeOS.
- Strong interpersonal, communication, and customer service skills.
- Interest in information technology, technical troubleshooting, and end-user support.
- Ability to work collaboratively in a team-oriented environment.
- Comfortable learning new technologies, tools, and processes.
- Organized, dependable, and able to manage multiple support requests effectively.
Qualifications
- Prior experience in customer-facing IT roles is helpful but not required.
What We Offer
- Opportunity to launch and grow a career in IT support and operations.
- Collaborative environment with mentorship from experienced technical professionals.
- Hands-on experience supporting enterprise technologies and end-user environments.
- Career development opportunities, training, and internal growth potential.