Client Service Associate

About Wealth Enhancement

Wealth Enhancement is an independent wealth management firm focused on personalized financial planning and investment management services.

About the Role

The Client Service Associate is a primary point of contact for clients, serving as the welcoming face of the office and delivering an exceptional and professional experience. This on-site role supports financial advisors with administrative and operational tasks, coordinates client meetings, manages account and service requests, and ensures smooth office operations.

Primary Job Functions

• Reception and Office Support
• Greet clients and ensure the office is clean and welcoming.
• Schedule meetings with product vendors and sponsors.
• Manage and distribute mail, and coordinate overnight mail deliveries.
• Order office marketing materials and printer supplies; coordinate printer maintenance with vendors.
• New Client Onboarding
• Ensure accurate completion of prospect and new client paperwork and setup.
• Follow up on funds transfers from surrendering companies.
• Maintain the CRM database and client files, including filing, copying, and data input.
• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors.
• Record incoming assets to the appropriate tracking tools.
• Client Relationship Management
• Engage in dialogue with clients to understand their personal history and financial needs.
• Prepare account transactions, including trades, deposits, withdrawals, and required minimum distributions.
• Communicate with clients to assess requests, determine necessary actions, escalate to advisors, or handle issue resolution, including death claim processing.
• Liaise with clients' tax or legal counsel as needed.
• Client Review Preparation and Follow-Up
• Gather client data and prepare materials for meetings and reviews.
• Conduct tax research (e.g., 1099 forms).
• Complete review follow-up tasks as required.
• Industry, Product, and Company Knowledge
• Demonstrate knowledge of, and execute within, WEG’s Suitability Guidelines, operational processes, and sales model.
• Understand financial terminology and product offerings.
• Exhibit working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, and charitable giving practices.
• Attend client services and company educational events.
• Participate in vendor presentations as appropriate.
• Team and Corporate Support
• Support advisor team operations to improve processes.
• Complete operational projects that enhance or change team procedures.
• Communicate process and sales updates to the team.
• Mentor and train Client Service Associates.
• Manage vendors to agreed Service Level Agreements.
• All other duties as assigned.

Requirements & Tech Stack

• Proficiency with Microsoft Office Suite or related software.
• Familiarity with Salesforce and Support Org functionality.
• Experience with Workday preferred.
• AI literacy, including the ability to use AI tools, evaluate AI-generated content, and adapt to evolving technologies.

Qualifications

• Bachelor's degree (or equivalent experience) in a relevant field.
• Customer service training, knowledge, or experience.
• Ability and willingness to learn financial concepts and products.
• Capability to prioritize work, meet deadlines, and remain flexible under pressure.
• Strong team orientation and interpersonal skills.
• Ability to learn WEG’s sales model, processes, and procedures.
• Proficiency in understanding financial product features and riders, and the review process.
• Superior attention to detail and problem-solving skills.
• Excellent verbal and written communication skills.
• OSHA Requirements: Ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.