Manager Trainee, Premium Customers

About the Role

A Manager Trainee – Premium Customers at Avis Budget Group participates in a structured, hands-on training program designed to develop future leaders through real-world experience at airport locations. The program focuses on delivering elevated service experiences for premium customers, driving operational efficiency, and supporting financial performance.

What You’ll Do

• Participate in an eight-week training program rotating through core operational functions to build a strong foundation in airport operations.
• Learn how daily decisions impact fleet availability, revenue, customer satisfaction, and employee performance, particularly for high-value and premium customer segments.
• After training, transition into a supervisory role overseeing one or more daily operations or sales functions.
• Responsibilities may include leading frontline teams, supporting premium customer interactions, monitoring performance metrics, and ensuring service, safety, and brand standards are consistently met.
• Receive ongoing mentorship and development support, with opportunities to advance into future leadership roles.

Key Responsibilities

• Lead frontline teams.
• Support premium customer interactions.
• Monitor performance metrics.
• Ensure service, safety, and brand standards are consistently met.

Requirements & Tech Stack

• Valid Driver’s License
• Flexibility to work days, evenings, overnights, weekends, and holidays based on business needs.
• Willingness to work outdoors in varying weather conditions with moderate noise levels.
• This position requires regular, on-site presence and cannot be performed remotely.

Qualifications

• Bachelor’s degree or an associate’s degree plus at least two years of customer service experience.
• Demonstrated leadership capability with the ability to work collaboratively and make independent decisions.
• One year of experience providing high-quality customer service is a plus.

Compensation & Benefits

• $68,640/yr
• Company vehicle provided (including gas, insurance, and maintenance, subject to company policy).
• Paid time off.
• 401(k) retirement plan with company-matched contributions.
• Medical, dental, vision, life, and disability insurance.
• Access to voluntary benefits including legal assistance, identity theft protection, FSA, and additional life insurance options.
• Flexible spending benefit of up to $260 for public transportation or parking expenses.
• Employee discounts, including discounted prices on the purchase of Avis/Budget vehicles.
• Employee Assistance Program offering counseling, financial and legal consultation, and care referrals.