Junior IT Specialist
PayJoy
San Francisco, CAFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Bachelor's degree
- Must know
- Help deskLinuxWindowsGCPJiraNetworking
- Work
- On-site in San Francisco
- Pay
- Not stated by the employer.
- Skill demand
- Help desk25%Windows24%Linux6%GCP1%of 100 similar entry-level jobs posted in the US this week
- Listed
- Oct 30, 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
We are seeking a skilled IT Specialist to support and enhance our IT infrastructure, cloud services, and end-user experience. This role combines hands-on helpdesk support, network administration, cloud technologies, and IT asset management to ensure secure, reliable, and efficient systems across the organization.
Key Responsibilities
- Helpdesk & End-User Support
- Provide Tier 1–2 technical support for hardware, software, and SaaS applications.
- Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals.
- Support operating systems (Windows, macOS, Linux) and productivity tools.
- Document issues, resolutions, and procedures in the ticketing system.
- Cloud & Systems Administration
- Support and maintain cloud platforms (e.g., Google Cloud, Slack).
- Manage user access, permissions, and identity services (e.g., Google SSO, IAM).
- Assist with cloud-based backups, monitoring, and security best practices.
- Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira.
- Networking
- Monitor network performance and resolve connectivity issues.
- Assist with network security controls and access management.
- IT Asset Management
- Manage the full lifecycle of IT assets (procurement, deployment, tracking, maintenance, and decommissioning).
- Maintain accurate asset inventory records and ensure compliance.
- Coordinate device provisioning, replacements, and returns.
- Support onboarding and offboarding processes.
- Security & Compliance
- Follow IT security policies and best practices.
- Assist with endpoint protection, patching, and vulnerability remediation (e.g., SentinelOne, Kandji/Iru MDM).
- Support audits and compliance requirements as needed.
Qualifications
- Bachelor's degree in computer science or 4+ years provided support in the form of Linux/Windows/Mac OS architecture.
- Experience with supporting Video Conference Systems (e.g., Google Meet / Logitech Room Systems).
- SaaS / Cloud experience (Google Workplace / Slack / 1Password / SSO).
- Understanding of system and application integration, as well as automation engineering.
- Able to work off-hours for maintenance and projects.
- Periodic travel to other offices to help support staff.