Instructional Designer

About the Role

Flexcar is reimagining car ownership by offering a flexible, affordable, and enjoyable alternative to buying or leasing. We are a fast-scaling company looking for the next generation of leaders.

Job Summary

The Instructional Designer is accountable for developing training programs that equip new hires with the skills and knowledge to become confident and capable operators. This role involves designing and implementing comprehensive onboarding curricula, creating engaging e-learning modules, quizzes, and hands-on exercises. Beyond onboarding, the Instructional Designer will also develop and maintain ongoing role-specific training, leadership development programs, and conduct field training. A key aspect of this role is partnering with field leaders and subject-matter experts to ensure content accuracy and measuring training effectiveness through completion rates, assessment scores, and on-the-job performance data. Success will be measured by faster new hire productivity, reduced avoidable errors, and positive onboarding feedback.

Key Responsibilities

Curriculum & Program Design

• Design and build the end-to-end new-hire onboarding curriculum for field operations roles.
• Develop e-learning modules, quizzes, knowledge checks, and hands-on exercises for new hires.
• Develop certification programs to maintain and verify field team members' skills.
• Build leadership development programs for high-performing operators transitioning to management roles.

Content Development & Delivery

• Produce engaging learning content in multiple formats: e-learning, video, job aids, facilitator guides, and instructor-led sessions (in person or virtual).
• Write clear, plain-language materials.
• Build exercises and simulations for practical skill practice.
• Facilitate instructor-led sessions and train field leaders to deliver content consistently.

Subject-Matter Expert Partnership

• Partner with Operations leaders to capture job execution details and translate them into training.
• Keep curriculum accurate and current with evolving processes, tools, and vehicle-handling standards.
• Maintain a single source of truth for standard operating procedures and job aids.

Assessment & Effectiveness

• Design quizzes, skills assessments, and role certifications to verify job competency.
• Track completion, assessment scores, time-to-productivity, and early performance to measure training effectiveness.
• Use data and learner feedback to continuously improve curriculum.

Requirements & Tech Stack

• Ability to translate tribal knowledge into clear, teachable training.
• Strong instructional-design instincts, designing backward from desired outcomes.
• Excellent writing and communication skills.
• Confident facilitator for classroom, floor, or virtual training.
• Comfortable observing and learning from field operations.
• Highly organized, self-directed, and capable of managing multiple projects.
• Analytical mindset for measuring and improving training.
• Ability to thrive in a fast-paced, multi-hub operation and stay close to the field.

Qualifications

Nice to Have

• Experience designing onboarding or technical training, ideally for hourly, frontline, or field-based roles.
• Familiarity with instructional-design methods and adult-learning principles.
• Hands-on experience with building e-learning content and learning management systems (LMS).
• Experience building assessments, certifications, or competency models.
• Background in operations, logistics, automotive, retail, or other hands-on field environments.
• Bachelor’s degree in education, communications, or a related field, or equivalent hands-on experience.

What Tops The Tank

• Flexible PTO policy.
• 401(k) plan with company match from day one.
• Day One Benefits: Excellent, low-cost healthcare coverage (medical, dental, vision).
• Discounted employee rate on Flexcar products and no annual membership fee.
• Weekly pay.
• Other amazing perks.