Medical Assistant, Behavioral Health

About the Role

At Henry Ford Health, we are a leading academic health system committed to advancing health and improving lives. We offer a comprehensive continuum of care and are dedicated to shaping the future of healthcare through innovation, research, education, and community impact.

Key Responsibilities

• Under direct supervision, perform administrative and clinical tasks to assist in quality patient care within a behavioral health setting.
• Handle administrative responsibilities, including EPIC inbasket and desk work.
• Greet and escort patients to the exam room, ensuring a safe and therapeutic environment.
• Obtain and document comprehensive medical histories and behavioral health intake information.
• Measure, record, and communicate vital signs and other clinical observations.
• Prepare patients for examinations and procedures, explaining them clearly and compassionately.
• Assist providers during patient examinations and behavioral health assessments.
• Perform behavioral health screening and documentation tasks as directed.
• Enter and maintain accurate patient information in the Electronic Medical Record (EMR/EPIC) system, ensuring HIPAA compliance and patient confidentiality.
• Provide calm, compassionate assistance to patients experiencing behavioral health crises, alerting clinical staff as appropriate.
• Maintain a clean, organized, and safe clinical environment, adhering to infection control and safety protocols.
• Manage clinical supplies and equipment inventory, reporting deficiencies.
• Communicate effectively with patients, providers, and interdisciplinary team members.
• Provide basic patient education and health promotion information as directed.

Requirements & Tech Stack

• High school diploma or G.E.D. equivalent.
• Basic computer knowledge and keyboarding skills.
• Ability to perform a wide variety of clinical skills related to ambulatory patient care.
• Ability to problem-solve.
• Effective interpersonal and communication skills.
• EPIC (Electronic Medical Record) experience.

Qualifications

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).
• OR Graduate from a Medical Assistant program without a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.
• OR Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting.
• OR Licensed Practical Nurse (LPN).
• OR Licensed Paramedic/Emergency Medical Technician (EMT) with at least one-year clinical experience in a clinical medical setting within the past five (5) years.
• OR Military trained medical personnel with at least one-year clinical experience in a clinical medical setting within the past five (5) years.

Certifications/Licensures

• Current BLS-C upon hire or successful completion by the end of orientation.