Customer Service Executive, Voice Process
IGS I Integral Group Solution
Navi Mumbai, Maharashtra, India0–3 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 3 years
- Must know
- Customer serviceExcelCRMLead generation
- Nice to have
- Operations
- Work
- On-site in Navi Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service66%Excel9%Lead generation7%CRM5%of 110 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
Integral Group Solution (IGS India) is seeking a Customer Service Executive for their customer service team in Navi Mumbai. This role is for individuals who excel at providing solutions, managing customer requests, and ensuring customer needs are met.
Key Responsibilities
- Handle incoming and outgoing calls related to assistance requests.
- Record and update customer cases in the CRM system.
- Coordinate with service providers to arrange requested services.
- Follow up on cases until they are resolved.
- Keep customers informed while providing friendly, empathetic, and timely support.
Requirements & Tech Stack
- Experience in Call Centres, Contact Centres, or BPOs.
- Experience handling inbound calls, outbound calls, or both.
- Basic knowledge of CRM systems or case management platforms.
Qualifications
- 6 months to 3 years of experience in voice-based customer service.
- Good communication skills in English, Hindi, and Marathi.
- Experience in assistance services, insurance, logistics, or similar services will be an added advantage.
- Residing in Airoli, Navi Mumbai, or able to commute easily to the office.