Associate Account Manager

About the Role

The Hilb Group is seeking a motivated and ambitious Associate Account Manager to join their team in Roseland, NJ. This is an in-office position.

Key Responsibilities

• Assist with commercial lines needs for the region.
• Support Account Managers and Account Executives with day-to-day servicing of commercial accounts.
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes.
• Prepare and issue certificates of insurance, binders, and endorsements.
• Process policy changes, renewals, and cancellations in agency management systems.
• Gather underwriting information and application materials.
• Maintain accurate client files in accordance with agency procedures.
• Ensure documentation meets regulatory and carrier standards.
• Support internal quality control processes.
• Assist with submission preparation and carrier follow-up.
• Track renewal timelines and ensure documentation is processed.
• Review policies for accuracy and request corrections.

Requirements & Tech Stack

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office.
• Agency management systems preferred.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• 0–2 years of experience in insurance, customer service, or administrative support.
• Commercial insurance exposure preferred.
• Property & Casualty Insurance License required or ability to obtain within a specified timeframe.
• Ideal candidate will be motivated to succeed, well organized, able to prioritize, and able to work well with a team.