Customer Service Representative
Amazon
Bengaluru, Karnataka, IndiaFresher16m agovia LinkedIn
Posted 14 Nov 2026, 13:41 IST
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceBudgeting
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service80%of 145 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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Company: Amazon
Location: Bengaluru, Karnataka
Job Type: Full-Time
Process: International Voice
Budget: 2.15 - 6.5 LPA
Key Responsibilities
- Handle customer calls.
- Assist customers with order status, delivery issues, cancellations, and returns.
- Resolve concerns related to refunds, replacements, and payments.
- Help customers with account-related queries.
- Understand the customer's problem and provide the most appropriate solution.
- Coordinate with internal teams when an issue requires further assistance.
- Follow Amazon's processes, policies, and quality guidelines.
- Maintain accurate information while handling every customer interaction.
- Meet daily targets related to customer satisfaction, quality, productivity, and response time.
- Handle difficult or unhappy customers calmly and professionally.
Requirements & Tech Stack
- Good spoken English and communication skills.
- Good listening and comprehension skills.
- Ability to understand a customer's problem quickly.
- Patience and a customer-first attitude.
- Basic computer knowledge.
- Ability to multitask and navigate multiple systems.
- Comfortable working in rotational shifts, including weekends.
Qualifications
- Freshers can apply.