Early Morning Stock Associate

About the Role

Ross Stores, Inc., a leading off-price retail chain, is seeking an Early Morning Stock Associate.

Key Responsibilities

• Ensure customers have a positive shopping experience.
• Make eye contact, smile, and greet all customers courteously and in a friendly manner.
• Treat fellow associates with respect.
• Follow all company best practice standards.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Be engaged in assigned tasks and perform a range of functions in all areas of the store as business needs require.
• Perform additional tasks in specific situations to help achieve customer service and operational goals.
• Practice safe behaviors in all activities, understanding that safety is the number one priority.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintain clutter-free, clear egress to emergency exits.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Be friendly and professional at all times.
• Recognize fellow associates using Company recognition programs.
• Assist customers in any way necessary, including register operation, merchandise assistance, and answering questions politely and knowledgeably.
• Greet all customers by making eye contact, smiling, and saying "hello" throughout the store, and say "thank you" with every register transaction.
• Provide prompt and efficient responses to customers at all times.
• Respond to customer service calls immediately.
• Handle all customer issues courteously and helpfully, calling Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the Company’s dress code.
• Perform daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice and presentation guidelines.
• Maintain merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with associates and customers.
• Safeguard confidential information, cash and credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification of Store Leadership for approval of disposals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform the role.
• Maximize productivity by executing all Store best practices and minimizing steps and touches in the workflow.

Requirements & Tech Stack

• Effective Communication Skills: Ability to communicate with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Basic Mathematical Skills: Ability to perform basic mathematical calculations commonly used in retail environments.
• Store Equipment: Ability to use all store equipment, including PDTs, registers, and PCs.
• Janitorial Equipment: Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Physical Requirements:
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.