Early Morning Stock Associate

About the Role

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores.

Key Responsibilities

• Ensure customers have a positive shopping experience.
• Make eye contact, smile, and greet all customers courteously and in a friendly manner.
• Treat fellow associates with respect.
• Efficiently follow all company best practice standards.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Be engaged in assigned tasks during all working hours and perform functions in all areas of the store as business needs require.
• Perform additional tasks in specific situations if they help achieve customer service and operational goals.
• Safety:
• Prioritize safety and practice safe behaviors.
• Maintain high awareness on the sales floor to create a safe and secure shopping environment.
• Maintain clutter-free, clear egress to emergency exits.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Customer & Associate Interaction:
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times.
• Recognize fellow associates using Company recognition programs.
• Assist customers by being register-trained, assisting with merchandise, and answering questions politely and knowledgeably.
• Greet customers by making eye contact, smiling, and saying "hello" throughout the store, and saying "thank you" with every register transaction.
• Provide prompt and efficient responses to customers at all times.
• Respond to customer service calls immediately.
• Handle customer issues courteously and helpfully, escalating to Store Leadership when needed.
• Represent and support the Company brand at all times.
• Store Operations & Maintenance:
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Disinfect high-touch areas including the front-end, sales floor, and restrooms.
• Maintain a professional appearance and adhere to the Company’s dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise receipts to the sales floor with urgency, merchandising all items per company best practice and monthly presentation guidelines.
• Maintain merchandise/brand name familiarity within departments to assist customers.
• Loss Prevention & Transactions:
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, proper processing, and notification of Store Leadership for approval of disposals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain high awareness and accuracy when handling bankable tenders.
• Productivity:
• Demonstrate a sense of urgency to efficiently perform their role.
• Maximize productivity by executing all Store best practices and minimizing steps and touches in their workflow.

Requirements & Tech Stack

• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PCs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Effectively communicate with customers, associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.