2027 York Life Direct Summer Internship Program

About the Role

New York Life Direct is seeking interns for its 10-week summer program (June - August) within the Insurance Operations Strategy & Support team. This hybrid role involves in-office collaboration in Tampa, FL, Tuesday through Thursday, and offers hands-on work experience, networking opportunities, and professional development.

Key Responsibilities

• Support the planning, tracking, and execution of operational projects and strategic initiatives.
• Conduct research and analyze workflows, process data, customer insights, and performance metrics.
• Evaluate business processes and recommend simplification, efficiency improvements, and enhanced customer/employee experience.
• Contribute to digital transformation, customer service optimization, and strategic priorities.
• Explore, design, prototype, and test AI-enabled solutions (e.g., custom GPTs, AI agents, workflow automations).
• Apply Generative AI and emerging technologies responsibly for research, analysis, and business deliverables.
• Develop presentations, executive summaries, business cases, process maps, and stakeholder updates.
• Utilize analytical and reporting tools such as Excel (pivot tables, charts, data modeling) and visualization platforms like MicroStrategy or Tableau.
• Collaborate with team members and cross-functional partners to understand challenges, gather requirements, and support implementation.
• Participate in professional development workshops, networking events, and mentorship opportunities.
• Partner on case studies and special projects, culminating in a final presentation or solution demonstration.

Requirements & Tech Stack

• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to translate data, research, and complex information into clear, actionable insights.
• Comfort working with data, metrics, and reporting tools.
• Curiosity about emerging technologies, including Generative AI and automation.
• Ability to learn new technologies and tools quickly.
• Ability to collaborate effectively in a team-oriented, cross-functional environment.
• Initiative, intellectual curiosity, adaptability, and a continuous-improvement mindset.
• Interest in operations, strategy, project management, technology, analytics, and customer experience.
• Excel (pivot tables, charts, data modeling)
• MicroStrategy or Tableau

Qualifications

• Rising Junior or Senior pursuing an undergraduate degree in Business, Operations, Analytics, Management, or a related field at an accredited four-year college or university.
• Demonstrated leadership, initiative, or meaningful involvement in campus, professional, or community activities.
• Authorized to work in the U.S. (no employment-based immigration sponsorship, OPT, or CPT).

Salary Range: $25/hr

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No