Grocery Associate

Key Responsibilities

• Assists the department manager in reaching sales and profit goals.
• Replenishes product throughout the store.
• Increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions.
• Provides fresh and appealing products, courteous, knowledgeable and prompt service.
• Values diversity and supports an inclusive environment.

SERVICE (70%)

• Creates an environment that enables customers to feel welcome, important, and appreciated.
• Ensures the department is merchandised per plan.
• Delivers daily conditions that meet company expectations for:
• At shelf product availability
• Freshness
• Product rotation
• Inventory levels
• Stocking (including maintaining POG integrity and shelf price tags/signage)
• Ordering
• Cooler/freezer conditioning
• Offers customers assistance in finding or suggesting product.

LEADERSHIP (10%)

• Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job-specific information.
• Adheres to all local, state, and federal laws, and company guidelines.

FINANCIAL (10%)

• Maintains awareness of inventory/stocking conditions and reports any discrepancies.
• Reviews/inspects products for quality and freshness and takes appropriate action.
• Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.

COMPLIANCE/SAFETY (10%)

• Ensures company standards for safety, proper food handling practices, sanitation, and productivity are maintained.
• Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA), Country of Origin Labeling (COOL), and Department of Agriculture (DOA).
• Executes all product recalls and withdrawals in a timely manner.
• Reinforces safety programs by complying with safety procedures.
• Inspects and identifies unsafe conditions to report to store management.
• Notifies management of customer or employee accidents.
• Reports all safety risks, issues, and illegal activity (including robbery, theft, or fraud).
• Ensures adherence to wage and hour policies and regulations.
• Cultivates a culture of safety within the store.
• Ensures self and all associates are working safely and have received necessary safety training.
• Ensures Hazardous Assessments are posted for associate reference.
• Ensures Personal Protective Equipment (PPE) is available and utilized by all associates executing tasks within the department, as required.
• Ensures equipment is in good repair; reports and assists with remediation (e.g., lock out/tag out of equipment) of safety hazards within the department.

Requirements & Tech Stack

• Must be 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational, and communication skills.
• English (Required Language)
• Spanish (Preferred Language)

Qualifications

• High School / GED (Preferred Education)
• Supervisory Experience: 0-3 years minimum.