Marketing Operations Associate

Role: Media Operations Executive / Ad Operations Executive

About Regalix, A MarketStar Company

• Dynamic environment focused on collaboration, cutting-edge technologies, and impactful client solutions.
• Commitment to excellence, innovation, and client success.
• Synergy of digital marketing strategies and advertising operations.

About the Client

• The world's largest professional networking platform.

Role Overview

• 100% backend, non-voice role supporting LinkedIn advertising operations across Marketing Solutions (LMS), Talent Solutions (LTS), and Agency Support (LAS).
• Focus on campaign setup, optimization, reporting, CRM case management, and billing updates.
• Ensures accurate and timely execution to support LinkedIn's operational and revenue objectives.

Key Responsibilities

• Manage incoming requests exclusively through CRM tools; no voice or phone communication.
• Own cases end-to-end: intake, execution, QA, and closure.
• Maintain CRM hygiene, including documentation, tagging, and accurate status updates.
• Generate Excel and PowerPoint reports, ensuring adherence to LinkedIn-approved templates.
• Meet performance metrics including SLA, IRT, Utilization, Quality, and Shrinkage.
• Participate in training, coaching, and process improvement initiatives.
• Communicate updates through CRM, case chatter, or email only.

Requirements & Tech Stack

• Advertising Platforms:
• Proficiency in LinkedIn Campaign Manager Tool (CMT), Merlin, Campaign IQ (CIQ).
• Familiarity with other digital platforms (Google Ads, Facebook Ads Manager is a plus).
• Data Analysis: Ability to interpret campaign data, identify trends, and generate actionable insights.
• CRM Expertise: Proficiency in Zendesk, Salesforce, or Microsoft Dynamics for case management and reporting.
• Reporting & Technical Skills: Advanced Excel and PowerPoint skills.
• Operational Excellence: Strong attention to detail, data accuracy, and adherence to SLA, IRT, and quality standards.
• Problem Solving: Ability to troubleshoot issues, validate information, and escalate complex cases.
• Collaboration: Work effectively with Sales, Program Managers, and internal cross-functional teams.
• Continuous Learning: Stay updated on LinkedIn advertising operations, tools, and best practices.

Qualifications

• Graduate / post-graduate in any discipline. (Undergraduates with relevant experience can be considered).
• 1 year of experience in media operations, ad operations, or campaign management.
• Strong proficiency in CRM tools, Excel, PowerPoint, and LinkedIn advertising platforms.
• Excellent written communication skills and attention to detail.
• Comfortable working in a backend, non-voice operations role.
• Ability to work in SLA-driven, high-volume environments across global shifts.

What’s in it for you?

• Constant learning and career growth opportunities.
• Employee-centric benefits including comprehensive health insurance, generous leave policy, and well-being programs.
• Exposure to the world’s leading brands as clients.
• Work flexibility and a culture of recognition for high performers.
• Opportunity to be part of an organization with 60% homegrown leaders.
• Customized training programs for professional development.

Shift Coverage

• Rotational Shift