Casino Operations Management Development Program Associate

Live! Casino & Hotel Maryland

About the Role

The Live! Casino & Hotel Management Development Program is an opportunity for recent college graduates interested in building a career in the gaming, hospitality, and entertainment industry. This program provides exposure to a wide range of operational and business functions including Casino Operations, Table Games, Slot Operations, Marketing, Player Development, Finance, Human Resources, Hotel Operations, Food & Beverage, Security, and Entertainment. The program combines hands-on operational experience, leadership development, management coaching, and business training. Associates will rotate through key departments to gain a comprehensive understanding of casino operations and their contribution to guest experience, operational excellence, and business performance.

Key Responsibilities

• Commit to the successful completion of all phases of the Management Development Program.
• Participate in rotational assignments throughout casino and supporting operations, including gaming, guest services, marketing, hotel operations, and food & beverage.
• Gain firsthand knowledge of casino operations, gaming procedures, regulatory compliance requirements, and guest experience standards.
• Complete the Live! Leadership Development Curriculum.
• Develop an understanding of key business metrics, operational performance indicators, and revenue-driving initiatives.
• Demonstrate adaptability, professionalism, and a willingness to learn in a fast-paced, guest-focused environment.
• Build strong working relationships with team members and leaders across all operational areas.
• As a 24/7 operation, work a flexible schedule that may include days, nights, weekends, holidays, and overnight shifts.
• Master and uphold the Live! 5 Service Standards.
• Support initiatives that enhance guest satisfaction, operational efficiency, and departmental performance.
• Foster memorable and engaging guest experiences that promote loyalty and repeat visitation.
• Perform other duties as assigned.

Requirements & Tech Stack

• Strong interest in casino operations, gaming, hospitality, and guest experience.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work effectively with diverse teams and build positive working relationships.
• Demonstrated leadership potential with a desire to pursue a management career.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
• Ability to communicate professionally and effectively in English, both verbally and in writing.
• Ability to read, understand, and follow operational policies, procedures, and gaming regulations.
• Proficiency in Microsoft Office and other business-related technologies.

Qualifications

• Bachelor's Degree in Hospitality Management, Casino Management, Gaming Operations, Business Administration, Marketing, Finance, or a related field preferred.
• Flexible working schedule to include weekends and holidays.
• Must be open to relocation based on future open positions.
• Must be able to obtain and maintain a valid gaming license.

Physical Requirements

• Upbeat, outgoing, and positive attitude.
• Ability to work in a loud, high-energy environment.
• Available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
• Able to perform assigned duties under frequent time pressure in an interruptive environment.
• Ability to handle multi-tasking heavy work-exerting up to 50 pounds of force occasionally, and up to 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to bend, stoop, and squat.
• Ability to stand for long periods of time without sitting or leaning.
• Ability to climb, bend, stretch, twist, or reach with your body and arms, work under variable temperatures and noise levels.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• Work in an environment where smoking is allowed.