Product Management Intern

About the Role

As a Product Management Intern with Seminaries & Institutes, you will work closely with an experienced Product Manager and the S&I analytics team to address real product challenges for analytics tools that guide religious education globally. Your work will involve understanding user needs, defining success metrics, writing requirements, testing, and launching improvements. You will learn modern product management practices, including the application of AI, in a mission-driven environment.

Key Responsibilities

• Training and Enablement:
• Create training materials, user guides, onboarding resources, and release communications.
• Support training sessions, product demonstrations, and office hours.
• Assist field users in understanding reports, navigating new features, and interpreting metrics.
• User Support and Discovery:
• Serve as a primary point of contact for field questions, feedback, and support requests.
• Interview users to gather feedback and understand their needs and pain points.
• Write clear business requirements and user stories based on user feedback.
• Track enhancement requests, reported issues, and frequently asked questions.
• Product Delivery:
• Assist in managing and prioritizing the backlog and coordinating with stakeholders.
• Test new features and prepare releases for launch.
• Monitor product adoption, define success metrics, and recommend improvements for engagement.
• AI in Product Work:
• Utilize AI tools such as Microsoft Copilot daily for tasks like drafting documentation, summarizing user feedback, and analyzing trends in support requests.
• Explore AI features in Power BI, including Copilot and natural-language Q&A, and assess their potential benefits for field users.
• Prototype AI-assisted experiences, such as a support assistant for common report questions.

Example Projects

• Design and launch a training and onboarding program for a new dashboard.
• Build an adoption report to analyze product usage and engagement, and recommend improvements.
• Prototype an AI-assisted support tool to address common field questions about reports and metrics.

Requirements & Tech Stack

• AI Tools: Microsoft Copilot, Power BI AI features (Copilot, natural-language Q&A)
• Product Management Tools: Azure DevOps, Jira, Microsoft Planner (familiarity preferred)
• Data Analytics: Power BI (familiarity preferred)

Qualifications

• Currently enrolled in school, or enrolled within the past 12 months.
• Studying Information Systems, Business, Data Analytics, Communications, or a related field.
• Clear written and verbal communication skills, with the ability to explain technical topics to non-technical users.
• Strong organization and follow-through capabilities for managing multiple requests and deadlines.
• Curiosity about data and comfort learning new tools quickly.
• A service-oriented approach to supporting users.
• Interest in a product management career (preferred).
• Hands-on experience using AI tools (e.g., Copilot, ChatGPT, Claude) for writing, research, or analysis (preferred).
• Experience creating training content, documentation, or how-to guides (preferred).
• Exposure to agile practices or backlog tools (preferred).
• Experience with software testing or quality assurance (preferred).
• Familiarity with Seminaries & Institutes programs (preferred).