Information Technology System Administrator

About Brite

Brite Systems Inc. is a U.S.-based, AI-led digital transformation company and a Top 1% Salesforce Summit Partner. Since 2006, Brite has helped government and nonprofit organizations modernize technology, improve operations, and deliver better outcomes. Headquartered in Indianapolis with a Global Delivery Hub in Chennai, Brite leverages expertise across Salesforce, AWS, MuleSoft, AI, and its proprietary Enlite Accelerator.

About the Role

We are seeking a proactive and customer-focused IT Administrator to provide first-level IT support to employees. The ideal candidate will possess strong troubleshooting skills, excellent communication, and a service-oriented mindset to ensure timely resolution of technical issues while maintaining high customer satisfaction.

Key Responsibilities

• End User Support
• Provide first-level technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, network, and application-related issues.
• Install, configure, and maintain Windows operating systems and standard business applications.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
• User Administration
• Create, modify, and deactivate user accounts.
• Manage password resets and access permissions.
• Configure email accounts, distribution groups, and shared mailboxes.
• Asset Management
• Maintain the IT asset inventory, including laptops, desktops, monitors, and accessories.
• Track asset allocation, returns, warranty details, and lifecycle.
• Coordinate procurement and replacement of IT equipment.
• Ticket Management
• Log, prioritize, and resolve support tickets within defined SLAs.
• Escalate unresolved issues to Level-2 or specialized support teams.
• Maintain proper documentation of incidents, resolutions, and root causes.
• Infrastructure Support
• Assist in configuring and troubleshooting LAN, Wi-Fi, VPN, and internet connectivity.
• Support printers, scanners, meeting room equipment, and video conferencing systems.
• Assist with software deployment and patch management.
• Employee Onboarding & Offboarding
• Prepare laptops and user accounts for new employees.
• Configure required software, licenses, and access rights.
• Recover company assets and revoke system access during employee exit.
• Documentation & Compliance
• Maintain knowledge base articles and standard operating procedures (SOPs).
• Ensure compliance with IT security policies.
• Support periodic audits related to IT assets and access management.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Applications, or a related field.