Retail Customer Service Associate

months]

About the Role

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping.

Key Responsibilities

• Coordinate activities in the Store.
• Take orders, provide pricing and product information.
• Recommend appropriate FedEx Office products and services.
• Operate and maintain a wide variety of equipment.
• Move boxes and equipment, stock materials.
• Manage the production queue and output.
• Manage complex projects and retail supply.
• Complete assigned tasks based on priority.
• Follow instructions of supervisors and assist other team members.
• Demonstrate consultative behaviors in a retail environment.
• Resolve customer problems quickly and to the satisfaction of the customer.
• Assemble parcels and prepare goods for shipping by wrapping items, inserting items into containers, weighing packages, and affixing labels.
• Set up and operate printing, binding, and other related equipment.
• Maintain a safe, clean, and orderly retail Store.
• Ensure confidentiality of customer data and careful handling of documents, media, and packages.
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Clean, repair, and stock all retail store printing and shipping equipment and supplies.
• Stay current on retail Store merchandising materials and ensure proper display of all retail area product and signage.
• Take preemptive action to prevent errors and waste.
• Complete required financial paperwork and may assist with financial reporting.
• Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, customer service, and security policies and procedures.
• Perform multiple tasks simultaneously.
• Look for opportunities to improve knowledge and skills within the retail Store.
• Operate with minimal supervision.
• Adhere to all FedEx Office team member and retail store standards.
• Perform other duties as needed or required.

Requirements & Tech Stack

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees.
• Ability to communicate effectively with customers, vendors, and other team members.
• Ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment, under substantial pressure.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours.

Qualifications

• The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position.
• Pay: $18.35 - $21.57/hr