Case Manager

Job Title: Case Manager

Department: Mental Health

Reports to: The Mental Health Program Director

Job Type: Full Time, Salary, Non-Exempt

Job Location: Chicago Land Area

Salary Range: $39,000 - $43,000

About Rincon Family Services

Rincon Family Services, established in 1972, is a leading provider of culturally competent services in counseling, crisis intervention, substance use prevention and treatment, violence prevention, education, case management, and community and family services. We are dedicated to improving quality of life by advocating for, educating, and empowering individuals and their families.

The Role

The Case Manager is a vital member of a multi-disciplinary team, delivering therapeutic and rehabilitative services, counseling, case management, and integrated dual diagnosis treatment. The team addresses a wide range of client needs, including crisis management, substance abuse treatment, medication management, physical health, mental health, benefits access, and other supportive services. This role involves assessing client needs, developing individualized service plans, and coordinating resources to help clients achieve their goals.

Key Responsibilities

• Effectively communicate ideas using written, verbal, and non-verbal methods to supervisors, peers, and clients.
• Maintain a positive and productive work environment for clients.
• Utilize conflict resolution and problem-solving skills to address problems, conflicts, and grievances effectively.
• Develop problem and goal lists, aftercare plans, prioritize issues, and plan appropriate methods for resolution.
• Make appropriate referrals to community resources.
• Develop therapeutic relationships with clients, engaging them in planning and follow-up.
• Identify and minimize obstacles to recommendations.
• Implement crisis intervention techniques to prevent or manage potential crisis situations.
• Use clinically appropriate professional terminology for documentation.
• Accurately document client sessions, planning, and progress.
• Maintain client records using paper files and transitioning to electronic medical records.
• Meet documentation standards as required by program and funding sources, including clinical interactions, behavioral health assessments, and individual service plans.
• Provide billing and clinical service reports as requested, with a minimum of weekly reports.
• Develop and maintain relationships with community-based organizations.
• Develop and maintain a community referral binder with contact information.
• Attend all required meetings, committees, and training.
• Participate in the Quality Improvement (QI) process.
• Participate in regular supervision from an RFS LPHA, with a minimum of two hours of documented supervision per month.
• Assist clients with transportation services or meet clients at appointments.
• Provide coordination and linkage with community agencies.
• Perform other assigned duties.

Requirements & Tech Stack

• Written, verbal, and non-verbal communication skills.
• Conflict resolution and problem-solving skills.
• Case Management/Service Planning skills.
• Individual service engagement skills.
• Crisis intervention techniques.
• Documentation and writing skills.
• Experience with paper files and electronic medical records (EMR).
• Ability to provide billing and clinical service reports.
• Experience developing and maintaining relationships with community-based organizations.
• Ability to attend required meetings, committees, and training.
• Participation in QI process.
• Ability to participate in regular supervision.
• Ability to connect clients to transportation services.
• Ability to provide coordination and linkage with community agencies.
• Proficient in Spanish; bicultural applicants strongly preferred.
• Ability to work effectively with peers, individual clients, and groups.
• Desire to learn new skills.
• Knowledge of community and social service agencies.
• Ability to maintain accurate records and necessary paperwork.
• Knowledge of de-escalation methods or ability to train in de-escalation methods.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull, and lift heavy objects.
• Ability to climb stairs multiple times a day.
• Adherence to the agency’s non-discrimination policies.

Qualifications

• Bachelor’s degree in a social service field OR more than 5 years of experience.
• IM+CANS certified preferred.
• Demonstrated understanding of:
• Identifying precipitating events.
• Gathering histories of mental, emotional, and physical disabilities, alcohol and drug use, past mental health services, and criminal justice contacts.
• Assessing family, social, and work relationships.
• Conducting and documenting a mental health assessment.
• Utilizing appropriate diagnostic tools (e.g., LOCUS, GAF, OHIO scales).
• Documenting a DSM diagnosis (under supervision).
• Writing and implementing a treatment plan (under supervision).
• Providing mental health services (under supervision and within scope of practice).
• Must pass a pre-employment TB Test and background check, including clearance by the DHS Background Check Unit.

Work Environment & Schedule

• Physical Demands: Ability to carry charts, prepare for group activities (moving chairs/tables), carry bags/boxes, and decorate activity areas. Reasonable accommodations will be made for individuals with disabilities.
• Work Environment: Duties may be performed at other agency offices, and travel to meetings is necessary. The majority of work will be conducted in the field, requiring travel and a reliable vehicle.
• Performance Indicators:
• Expected 80% (1,456 hours) of 1,820 annual hours to be direct clinical hours (approx. 28 hours/week).
• Weekly Direct Billable Services: 28 hours
• Monthly Direct Billable Services: 96 hours
• Yearly Direct Billable Services: 1456 hours
• Weekly Clinical Documentation: 5 hours
• Monthly Clinical Documentation: 20 hours
• Yearly Clinical Documentation: 260 hours
• Weekly Supervision, Trainings & Other Non-billable Services: 2 hours
• Monthly Supervision, Trainings & Other Non-billable Services: 8 hours
• Yearly Supervision, Trainings & Other Non-billable Services: 104 hours
• Annual Trainings: All staff must complete mandatory yearly training courses, including Orientation to Agency Policy and Procedures, IDHS Administrative Rules, treatment philosophy, EMR/email systems, Customer Service, Cultural Competency & Diversity, Person-Centered Services, Workplace Violence, Ethics, Health & Safety, Emergency Procedures, Critical Incident Reporting, Rights of the Person, Corporate Compliance, Program Orientations, medication treatment education, and Program Specific Trainings.
• Work Schedule: 8-hour shifts (1-hour unpaid lunch), Monday to Friday. May include evenings and some weekends.