FT Customer Service Representative

About the Role

National Fitness Partners is seeking a Customer Service Representative to provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional Judgement Free member experience.

Key Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to active and new members.
• Provide a clean, sanitized, and safe club environment.

Requirements & Tech Stack

• Customer service experience
• Basic computer proficiency

Qualifications

• High school diploma/GED equivalent preferred.
• Must be 18 years of age or older.

Physical Demands

• Frequent lifting, carrying, pushing, and pulling.
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift.
• Frequent climbing, balancing, kneeling, and crouching during shift.
• Continual reaching with hands/fingers/arms during shift.

Compensation & Schedule

• Starting at $12 per hour.
• Full-time schedule: 9 AM - 3 PM, Monday - Friday.
• Hourly increases at 180 days, 1 year, and every 6 months thereafter, based on anniversary date.

Benefits

• Growth opportunities (over 90% of management started at entry level).
• Competitive pay and schedule.
• Shift-differential pay for select shifts.
• PTO for all employees.
• 401K Retirement Fund (Employer match up to 4%).
• Health Insurance Options (Health, Dental, Vision, family life insurance, and more).
• Basic Life Insurance & Short-Term Disability 100% Company Paid.
• Employee Assistance Program.
• Free employee Black Card Membership.