Customer Relations Associate

About the Role

The Customer Relations Associate performs various customer service activities, including greeting and acknowledging all customers promptly and in a friendly manner, handling merchandise with care, and providing information and direction to customers.

Key Responsibilities

• Secures all firearms brought into the store with trigger locks.
• Checks in all Vendor representatives, completing the necessary visitor log information and controlling visitor badges.
• Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
• Greets all customers as they enter the store in a friendly and outgoing manner.
• Handles customer's merchandise returns and completes refund/exchange paperwork.
• Sorts returns by category and returns them to the proper area.
• Sells appropriate Hunting and Fishing Licenses.
• Handles and administers all incentive and reward programs.
• Remains product knowledgeable.
• Remains aware of advertised sales.
• Keeps work area clean, neat, and well-stocked with supplies.
• Follows all Company Policies and Procedures.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
• Identifying and evaluating customers' needs.
• Making product recommendations based on this analysis.
• Promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
• ALL OTHER DUTIES AS ASSIGNED.

Requirements & Tech Stack

• Ability to calculate figures such as discounts and make change to customers.
• Ability to communicate in a friendly and professional manner to customers and other associates.
• Ability to establish and maintain effective working relationships with Management, coworkers, and customers.
• Ability to operate a computerized Point of Sale register system.

Qualifications

• Minimum Degree Required: High school diploma or equivalent experience.

Physical Requirements

• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Constantly repeat motions that may include the wrists, hands, and/or fingers.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Occasionally work in low or high temperatures.
• Occasionally work in noisy environments.
• Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed).

Independent Judgement

• Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems.
• Occasional independent judgment is required to complete work assignments.
• Often makes recommendations to work procedures, policies, and practices.