Lending Operations Associate, Bangalore
PwC
Bengaluru2–6 yrs1h agovia Naukri
This job at a glance
- Who can apply
- 2–6 years of experience
- Must know
- Operations
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Operations56%of 99 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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Lending Operations Associate
Key Responsibilities
- Loan & Credit Product Servicing:
- Process routine servicing transactions for lending-adjacent products (e.g., Credit Builder, secured lines) including payment application & research, account status updates, and payoff/closure requests.
- Support Early Unlock and early-cancellation request intake, applying documented eligibility rules and escalating ambiguous cases.
- Conduct account-level research and operational analysis to support dispute resolution and customer remediation activities.
- Delinquency & Collections-Adjacent Support:
- Perform back-office queue management for past-due accounts.
- Assist with operational activities related to payment arrangements, hardship programs, generate standard correspondence, and update account notes per the collections workflow.
- Support negative-balance and write-off-risk account reviews, applying defined aging-bucket criteria (e.g., 61–90 day, 120+ day high-risk cohort) to route accounts for further action.
- Reg Z & Consumer Lending Compliance Support:
- Assist with operational activities related to customer disputes, tradeline inquiries, account corrections, and servicing-related credit reporting investigations.
- Flag potential fair-lending or disparate-treatment concerns (e.g., inconsistent application of incentives or terms across customer segments) to the compliance escalation path.