BARISTA

About the Role

The Barista is a part-time team member of the Front of House responsible for superior customer satisfaction through drink accuracy, efficiency, and upholding core values. The role requires a commitment to maintaining the highest standards in guest experience, delivering excellent drinks and service in a clean, friendly, and safe dining environment. The Barista reports directly to the Shift Leader [SL] and General Manager [GM].

Key Responsibilities

• Provide superior customer service through fast, efficient, accurate, and proper drink production according to company standards.
• Continuously test all drink products for taste, appearance, and consistency.
• Clean and maintain the barista station regularly, including timely maintenance on all machines and equipment.
• Possess superior knowledge of the entire drink menu, ingredients, modifications, allergens, and upcharge costs.
• Educate and inform customers about coffee beans, coffee drinks, and other menu items.
• Support the Front of House team by professionally and enthusiastically greeting customers, guiding them through the menu, and processing orders efficiently.
• Complete Primary and Secondary Responsibilities and Daily Duties at a superior level.
• Maintain a calm demeanor during high volume or unusual events.
• Field inside, drive-thru, and phone orders.
• Operate a Point of Sale system [POS].
• Perform work of other team members as needed.
• Adhere to proper cash handling procedures.
• Address customer complaints and report to SL and/or GM.
• Keep company passwords and intellectual property confidential.
• Demonstrate a positive, helpful attitude, professional conduct, and appearance.
• Use, implement, and adhere to all company policies, procedures, systems, and processes.
• Maintain regular and predictable attendance. Scheduled hours range from Sunday – Saturday, 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours.

Requirements & Tech Stack

• 18+ years of age
• High school graduate
• Fluent in English (speak and write)
• Willingness and ability to learn in a fast-paced sales environment
• Exceptional communication skills
• Exceptional guest services skills
• Basic math and computer skills
• Successful completion of General Team Member Training Certification
• Successful completion of Barista Training Certification
• Ability to learn and maintain knowledge of company’s products and procedures
• Availability to work on weekends
• Reliable transportation

Qualifications

• Prefer prior customer service experience
• Prefer prior Barista experience (not required)
• Dependable, honest, trustworthy, possesses integrity
• Positive attitude and great personal drive
• Courteous and enthusiastic
• Prefer proficiency on Aloha POS (not required)
• Prefer ability to handle multiple projects simultaneously and efficiently

Physical Demands

• Lifting + Carrying:
• 1-10 lbs.: Continuously (Drink items, paper goods, office items, buss tubs)
• 11-20 lbs.: Frequently (Water dispenser, small tea jugs, air pots)
• 21-35 lbs.: Occasionally (Trash/Recycle)
• 36-50 lbs.: Frequently (Tea jugs)
• 51-75 lbs.: Never
• Standing: Continuously
• Walking: Frequently
• Bending: Continuously
• Squatting: Frequently
• Kneeling: Rarely
• Reaching: Frequently
• Grasping: Frequently