Business Development Associate

About the Role

TravClan is a B2B Travel Tech startup reshaping how travel agents sell and deliver exceptional travel experiences. The company enables travel agents to book flights, hotels, and holidays conveniently, and provides comprehensive end-to-end on-ground travel services. TravClan handles over INR 1000 crore+ GMV and is growing rapidly, funded by internal cashflows and USD 5.5mn+ from marquee global investors.

Key Responsibilities

• Be the sole point of contact for building and managing a highly engaged community of business entrepreneurs/agents.
• Educate members about TravClan and manage 100-200 business accounts.
• Work closely with the finance, product, and marketing teams to improve processes, products, and reach.
• Ensure healthy retention of agents while growing the volume of their business through TravClan.
• Ensure customer delight by managing agent grievances related to payments, services, and products.
• Effectively manage feedback and escalations from customers and vendors.
• Host country-wide offline and online events & meet-ups for members.

Requirements & Tech Stack

• Customer-Centric mindset.
• Enjoy speaking to clients on call.
• High ownership to complete work.
• Good at negotiating with suppliers.

Qualifications

• Prior experience in a similar role.
• Ethical, hardworking, and 'passionate about startups' mindset.
• Excellent structured problem-solving ability.
• Good understanding of different business verticals.
• Disciplined & Process Oriented.
• Presence of Mind.
• Willingness to learn.

Important Points

• Office Location: Connaught Place, Delhi.
• Work Timings: 10 - 12 hours daily, 6 days a week (including Saturdays).
• The role involves tight timelines/targets and fast-paced growth with exciting responsibilities.