Business Development & Operations Intern

About the Role

We are looking for a proactive and people-oriented Sales & Business Development Intern to work closely with the Sales and Operations teams in Mumbai. The role focuses on driving timely closure of shipment-related pendencies at assigned hubs, strengthening execution, and enabling the Sales team to deliver a better customer experience. You will receive a daily Excel-based tracker from the Sales Manager / Sales team, understand the priority pendencies, coordinate with Operations for closure, and maintain clear visibility on progress. Through this work, you will directly support sales productivity, customer retention, and business growth.

Key Responsibilities

• Work closely with the Sales Manager / Sales & BD team to understand daily priorities and Mumbai hub-level requirements.
• Review the daily Excel tracker containing pending shipments and action items requiring closure; coordinate with Operations teams at assigned hubs to drive timely resolution of shipment pendencies.
• Follow up with relevant stakeholders, track progress, and maintain accurate status updates until closure.
• Visit assigned hubs as required and work closely with on-ground Operations teams to resolve operational gaps.
• Escalate critical or ageing pendencies to the appropriate stakeholders for timely action.
• Maintain structured trackers and share regular updates on closures, pending actions, and key observations.
• Identify recurring operational issues that may impact customer experience, sales conversion, or retention.
• Support the sales team in creating a smoother customer experience through effective operational coordination.

Knowledge & Skills

• Strong interpersonal and communication skills with the ability to coordinate effectively across teams.
• Proactive approach with strong follow-up and ownership of assigned tasks.
• Basic working knowledge of Microsoft Excel / Google Sheets.
• Comfortable working with trackers, data, and day-to-day operational updates.
• Willingness to travel locally and visit assigned hubs across Mumbai.
• Ability to work in a fast-paced, execution-oriented environment.
• Good organizational skills, attention to detail, and a problem-solving mindset.
• Must be based in Mumbai and have strong fluency in Hindi and English.

Eligibility

• Candidates pursuing or having completed graduation in any relevant field.
• Freshers and candidates looking to build a career in Sales, Business Development, Customer Success, or related functions are encouraged to apply.

What You'll Gain

• Hands-on exposure to Sales & Business Development in a high-growth logistics environment.
• Practical experience in Sales-Operations coordination and stakeholder management.
• Understanding of how operational execution impacts customer experience, sales performance, and retention.
• Exposure to real-time business tracking, issue resolution, hub-level execution, and structured reporting.
• Opportunity to develop communication, problem-solving, ownership, and execution skills.

PPO & Career Opportunity

• Performance-Based PPO: High-performing interns may be considered for a Pre-Placement Offer (PPO) based on their overall performance and demonstrated ownership during the internship.
• Full-Time Opportunity: Selected candidates may be offered a full-time Senior Lead role.
• Selection Criteria: PPO conversion will be based on individual performance and business requirements.