Medical Assistant, Contingent

About the Role

Henry Ford Health partners with millions of people on their health journey, offering a full continuum of services.

Job Description

Medical Assistant - Contingent

Department: Urology

Location: Henry Ford Medical Center – Plymouth

Work Schedule

Contingent (Hours will vary)

GENERAL SUMMARY

Under the direct supervision of the provider and/or nursing leadership, the Medical Assistant performs a variety of administrative and clinical tasks to assist in the quality and compassionate care provided to patients.

Key Responsibilities

Patient Care

• Escort patients to rooms and prepare them for examinations, procedures, and treatments.
• Obtain and record vital signs in the electronic health record (EHR).
• Obtain and record patient history using critical thinking skills.
• Prepare for, set up, and assist with examinations, procedures, and treatments per protocols and policies.
• Prepare, administer, and document oral, parenteral medications, and immunizations as ordered by the supervising provider, adhering to the six rights of medication administration.
• Maintain accurate immunization and medication administration records.
• Document care provided during patient visits in the EHR.
• Recognize and respond to emergencies.
• Monitor and respond timely to patient requests via telephone encounter, In Basket message, and/or My Chart, documenting responses in the EHR.
• Enter medication, radiology, and lab orders in the EHR per protocol for provider sign-off.
• Discharge patients, providing after-visit instructions to patients and/or caregivers as directed by the provider.
• Prepare medication refills/requests for provider review and signature in the EHR.

Diagnostic

• Collect and transport specimens.
• Perform CLIA-waived tests.
• Perform electrocardiography, respiratory, and other testing based on department needs.
• Perform phlebotomy, including venipuncture and capillary puncture.

Consultation

• Serve as a liaison between patients and medical staff for problems or complaints.
• Schedule, coordinate, and monitor appointments.
• Schedule outpatient procedures.
• Apply third-party and managed care policies, procedures, and guidelines.
• Obtain insurance pre-authorizations.
• Enter referrals for provider sign-off.

Quality Assurance

• Participate in departmental/divisional Quality Assessment and Quality Improvement Programs.
• Practice Standard Precautions, including hand washing and disposal of biohazardous materials.
• Apply principles of aseptic and sterile technique.
• Clean instruments and equipment per policies and procedures.
• Comply with all HFHS and departmental specific safety standards.
• Maintain compliance with regulatory standards regarding practice, environment, and documentation.

Instruction

• Function as a health care advocate to meet individual needs.
• Inform individuals of office policies and procedures.
• Inform patients, within the scope of practice and as directed by the supervising physician, regarding health maintenance, disease prevention, and compliance with their treatment plan.
• Identify community resources for health maintenance and disease prevention to meet individual patient needs.

Other

• Uphold goals, policies, procedures, and expectations of Henry Ford Health.
• Support the mission, vision, and values of Henry Ford Health.
• Perform basic clerical duties including answering the phone, maintaining records, and filing.
• Perform basic materials management functions, including ordering and stocking of supplies.
• Assist with maintaining a clean and orderly environment.
• Maintain examination/treatment rooms, including inventory of supplies and equipment.
• Maintain core and applicable specialty competencies as defined by Henry Ford Health.
• Other duties as assigned within scope of practice.

Requirements & Tech Stack

• High school diploma or G.E.D. equivalent.
• Basic computer knowledge and keyboarding skills preferred.
• Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred.
• Ability to problem-solve preferred.
• Possess effective interpersonal and communication skills preferred.
• EPIC (Electronic Medical Record) experience preferred.

Additional Requirements

• Graduate of a Medical Assistant program with completion of a formal clinical externship (160 hour minimum).
• OR Graduate from a Medical Assistant program without completion of a clinical externship but with a minimum one-year experience in clinical medical assisting within the past five (5) years.
• OR Current Professionally Recognized Medical Assistant Certification with a minimum of one year of experience in clinical medical assisting.
• OR Licensed Practical Nurse (LPN).
• OR Licensed Paramedic/Emergency Medical Technician (EMT) with at least one year clinical experience in a clinical medical setting within the past five (5) years.
• OR Military trained medical personnel with at least one-year clinical experience in a clinical medical setting within the past five (5) years.
• AND Must successfully complete all components of Ambulatory orientation as defined by Henry Ford Health.

Certifications/Licensures Required

• Current BLS-C upon hire or successful completion by end of orientation.

Customer Service Standards

Must meet or exceed core customer service responsibilities, standards, and behaviors, including:

• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect

Must practice customer skills as provided through on-going training and in-services.

Personal Qualities

• Be self-directed.
• Be flexible and committed to the team concept.
• Demonstrate teamwork, initiative, and willingness to learn.
• Be open to new learning experiences.
• Accepts and respects diversity without judgment.
• Demonstrates customer service values.

Physical Demands/Working Conditions

Works in a patient care setting with possible exposure to communicable diseases. Manual dexterity required to complete performance of duties. Walks, stands, stoops, and may require some heavy lifting of patients and/or equipment.

• Willing to travel to cover other urology sites within area.