Technical Support Engineer

About the Role

The Technical Support Engineer will provide remote, part-time support to participants, speakers, and organizers during events and activities, ensuring smooth operation of technical platforms and tools.

Key Responsibilities

• Diagnosing and resolving software, hardware, and connectivity issues.
• Assisting users with access to virtual sessions.
• Documenting common problems and solutions.
• Monitoring support channels and responding to inquiries in a timely and professional manner.
• Escalating complex issues when needed.
• Collaborating with the organizing team to test systems before events.
• Suggesting improvements to enhance the technical environment.

Requirements & Tech Stack

• Strong Technical Support and Troubleshooting skills for software, hardware, and network-related issues.
• Solid Analytical Skills to diagnose root causes, evaluate options, and implement effective solutions.
• Customer Support and Customer Service skills to assist users patiently, clearly, and professionally.
• Effective verbal and written communication skills in English and Arabic.
• Familiarity with common collaboration and video conferencing tools (e.g., Zoom, Teams, Google Meet).
• Familiarity with basic networking concepts.
• Ability to work independently in a remote setting.
• Ability to manage time effectively.
• Ability to coordinate with a volunteer team.

Qualifications

• Relevant studies or background in Information Technology, Computer Science, or related fields are beneficial.
• Prior experience in technical support or helpdesk roles is a plus.