Apprentice (12 Months)
HSBC
Delhi Cantonment, Delhi, India2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Lead generation
- Work
- On-site in Delhi Cantonment
- Pay
- Not stated by the employer.
- Skill demand
- Lead generation8%of 134 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
An Apprentice position within HSBC AMIN: International Wealth and Premier Banking (IWPB). IWPB focuses on providing customers with borderless banking and wealth management.
Key Responsibilities
- Review customer complaints and queries
- Ensure timely response and closure of queries
- Supervise outbound calling activities managed by Registrar and Transfer Agent (RTA)
- Prepare Management Information System (MIS)
- Quality Analysis of calls and emails handled by contact centre agents and provide feedback and trainings to improve quality
Requirements & Tech Stack
- NISM V A certified
- Ideally a graduate/postgraduate
- Familiarity with AI-enabled tools is an advantage
- Knowledge of local language will be an advantage
Qualifications
- A good understanding of mutual fund/security markets
- Good verbal and written communication, team and interpersonal skills
- A strong service orientation
Additional Information:
- The tenure of the Apprentice will be 1 (one) year.
- The location for this role is Delhi, India.
- Apprentices will be featured in the NATS portal.
- On completion, a Certificate of Proficiency will be issued by the Govt. of India.