Catalog & Selection Operations Associate

About the Role

Own end-to-end catalog quality, seller/vendor support, and brand protection for the Eyewear category. Work closely with Account Managers, brands, and internal teams to keep the catalog clean, compliant, and competitively priced.

Key Responsibilities

• Catalog Quality & Data Management

• Analyze GMS sales data to identify seller- and ASIN-level details; coordinate with Account Managers to obtain seller contact information and ASIN data.

• Monitor IDQ (Item Data Quality) scores and missing catalog attributes; ensure top OPS ASINs maintain a catalog score of 95% or above.

• Manage day-to-day catalog tasks: ASIN suppression checks, broken variation fixes, image uploads, UPC/GTIN exemptions, size chart updates, A+ Content creation, and other listing issues.

• Group color and size variations under a single parent ASIN to improve catalog structure and customer experience.

• Conduct weekly ASIN suppression checks (search, offer, and trademark suppression) and coordinate with brands to prioritize reinstatement based on the suppression reason.

• Localize high-GMS ASINs from international marketplaces into the Indian marketplace, including transferring reviews and ratings where applicable.

• Collaborate with brands and internal teams to delink incorrect EAN/UPC mappings and validate/provide documentation to establish correct EAN-ASIN mappings.

• Seller & Vendor Support

• Assist vendors and sellers in troubleshooting issues encountered while listing new selection, ensuring a smooth listing process.

• Work with Eyewear Account Managers to communicate with sellers and prioritize Amazon pricing to maintain price competitiveness.

• Resolve buybox suppression issues on buyable ASINs using the Feature Offer Troubleshooter; raise tickets and provide competitor platform pricing as evidence to help regain the buybox.

• Brand Protection

• Identify potential fake/counterfeit sellers in the Eyewear category and coordinate with the Brand Protection team.

• Provide brand registry and brand authorization details to support seller blocking actions.

Requirements & Tech Stack

• Strong analytical skills with experience handling large sales/catalog datasets.
• Familiarity with Amazon seller/vendor catalog systems (ASIN management, IDQ, UPC/GTIN/EAN mapping, A+ Content).
• Experience with brand protection and anti-counterfeiting processes is a plus.
• Strong stakeholder management skills to coordinate across Account Managers, brands, and internal cross-functional teams.
• Detail-oriented, process-driven, and comfortable with recurring operational cadences (weekly checks, SLA-driven ticket resolution).