Account Executive

About the Role

The Account Executive role at Totsol Aviation Pvt Ltd is a full-time, on-site position based in Gurugram.

Key Responsibilities

• Manage assigned client accounts.
• Handle day-to-day client communication.
• Ensure timely resolution of queries and service requests.
• Prepare quotations and proposals.
• Track account performance.
• Support invoicing and payment follow-ups.
• Maintain accurate records in internal systems.
• Coordinate with operations, finance, and other internal teams to ensure smooth service delivery and high customer satisfaction.
• Identify opportunities for upselling or cross-selling.
• Prepare basic reports and presentations.
• Support business development initiatives as needed.

Qualifications

• Ability to manage client relationships.
• Professional response to inquiries.
• Strong customer-service orientation.
• Skills in basic business communication (email, report preparation, account update presentations).
• Comfort using office productivity tools (e.g., spreadsheets, word processing, presentation software).
• Ability to maintain accurate digital records.
• Strong organizational and time-management abilities.
• Attention to detail.
• Numerical aptitude for handling quotations and invoices.
• Structured approach to problem-solving.
• Bachelor’s degree in Business, Commerce, Aviation Management, or a related field is preferred.
• Prior experience in account management, sales support, or customer service is an advantage.
• Willingness to work on-site in Gurugram.
• Willingness to collaborate with cross-functional teams.