ServiceNow & IT Service Management (ITSM) Intern
Maximus
This job at a glance
- Who can apply
- New grads and up to 2 years · Diploma
- Must know
- Help deskBusiness analysisOperationsCustomer serviceData visualizationStakeholder management
- Nice to have
- Data analysisExcelPower BI
- Work
- On-site in United States · internship
- Pay
- Not stated by the employer.
- Skill demand
- Operations63%Help desk51%Business analysis29%Customer service23%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 7, 2026 · still open
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About the Role
The ServiceNow platform is central to delivering and improving technology services across the enterprise. As a ServiceNow & IT Service Management (ITSM) Intern, you will contribute to real initiatives supporting service delivery, platform operations, reporting, data quality, and process improvement. You will work with ServiceNow administrators, process owners, architects, and IT leaders, gaining exposure to how a large enterprise manages incidents, requests, knowledge, changes, assets, and configuration data at scale. This internship offers hands-on experience with tools and practices used by enterprise IT organizations daily, focusing on technology operations, process design, platform administration, data analytics, or digital transformation.
Key Responsibilities
- Work on IT assignments under the direction of a senior mentor.
- Escalate issues and questions to management.
- Participate in group discussions and meetings for process knowledge and project guidance.
- Read, understand, and perform assignments within prescribed guidelines.
- Approach challenges and create solutions with critical thinking and a customer service mindset.
- Prepare standard reports and presentation materials.
- Contribute ideas and recommendations to improve employee and customer experiences across IT services.
- Assist with collecting, reviewing, and analyzing user feedback, satisfaction surveys, and service metrics.
- Explore the use of AI, automation, and digital technologies to improve workflows, reporting, and service delivery.
- Support process improvement initiatives to simplify user and support team experiences.
- Participate in cross-functional projects focused on innovation, operational effectiveness, and service excellence.
- Create reports, dashboards, and presentations to communicate trends, insights, and opportunities for improvement.
- Research emerging technologies, industry trends, and ServiceNow capabilities, sharing findings with the team.
- Collaborate with business and technical stakeholders to enhance platform adoption and user engagement.
Requirements & Tech Stack
- ServiceNow
- IT Service Management (ITSM)
- Configuration Management Database (CMDB)
- AI
- Automation
- Digital Technologies
- Programming or scripting languages such as JavaScript, Python, Java, or similar.
- Microsoft Excel, Power BI, or data analysis tools (a plus)
- Agile methodologies (familiarity)
- Project management (familiarity)
- Collaborative team projects (familiarity)
Qualifications
- High school diploma or GED.
- 0-2 years of relevant professional experience, or equivalent combination of education and experience.
- Rising Senior/Graduate student pursuing a degree in Information Technology, Computer Science, Information Systems, Business, Engineering, or a related field.
- Interest in ServiceNow, ITSM, technology operations, or enterprise platforms.
- Coursework or project experience involving software development, databases, analytics, process improvement, or technology management.
- Strong problem-solving, communication, and organizational skills.
- Curiosity, initiative, and a willingness to learn new technologies and business processes.