Team Member

About the Role

The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.

Key Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA:
• Greet the Customer.
• Uncover Customer’s Needs & Wants.
• Recommend Product Solutions.
• Ask to Add Value & Appreciate the Customer.
• Perform a combination of the following duties during 95 percent of their day:
• Operate cash register/computer following cash handling procedures.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Complete Plan-o-gram procedures (merchandising, sets, and resets).
• Assemble merchandise.
• Perform janitorial duties.
• Execute price changes/markdowns.
• Operate Forklift (unless under the age of 18).
• Operate Cardboard Baler (unless under the age of 18).
• Assist customers with loading purchases.
• Ensure the customer has a Legendary shopping experience that differentiates from the competition.
• Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
• Complete all documentation associated with any of the above job duties.
• May be required to perform other duties as assigned.

Requirements & Tech Stack

• Ability to read, write, and count accurately.
• Basic computer skills.
• Ability to operate and use all equipment necessary to run a store (e.g., dolly, handtruck, forklift, baler, computer, cash register).
• Forklift and baler requirements do not apply if under the age of 18.
• Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
• Ability to successfully complete all required training.
• Ability to successfully complete training and certification to dispense propane, and to dispense propane.
• Propane certification and dispensing requirement does not apply if under the age of 18.

Qualifications

• No experience required.
• A high school diploma or equivalent is preferred, but not required.
• Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to move and transfer merchandise, weighing up to 50 pounds.
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g., pallet jack).
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to handle and be in contact with birds/poultry.