Customer Service Representative

U-Haul

About the Role

U-Haul is seeking friendly, motivated individuals to join their team as Customer Service Representatives. This role involves being the face of U-Haul's service, assisting customers, inspecting and maintaining equipment, and utilizing technology for equipment dispatch and returns. The position offers on-the-job education.

Key Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered).
• Drive a forklift (certification offered).
• Participate in ongoing continuous U-Haul education through U-Haul University.
• Other duties as assigned.

Requirements & Tech Stack

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Experience with up-to-date technology for dispatch and return of equipment.

Work Environment & Physical Demands

• The work involves moderate risks or discomforts requiring special safety precautions.
• May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.
• Physical exertion includes long periods of remaining stationary, moving around indoors and outdoors, and positioning oneself to reach objects at varying heights.
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted.