Customer Support Executive
GIST Management Solutions
Patna, Jaipur(Mansarovar +1), Delhi / NCR0–5 yrs32m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Must know
- Lead generation
- Nice to have
- Customer serviceOperations
- Work
- On-site in Patna
- Pay
- ₹3–6 LPA
- Skill demand
- Customer service79%Lead generation9%Operations9%of 135 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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Job Title: Customer Support Executive
Company: Transcom
Location: Jaipur, Rajasthan
About the Role
- International Voice Process role supporting US & UK Customers.
- Immediate Joiners Preferred.
- Rotational Shifts.
Key Responsibilities
- Handle inbound and outbound customer interactions through an international voice support process.
- Assist customers with queries, concerns, service requests, and complaints.
- Provide customer support for e-commerce platforms, online shopping, order management, delivery-related queries, ride-related services, and other customer support processes.
- Understand customer requirements, identify root causes of issues, and provide effective resolutions.
- Assist customers with order tracking, cancellations, refunds, returns, payment concerns, account queries, and service requests.
- Handle ride-related customer enquiries, booking concerns, and service issues.
- Deliver a positive customer experience through active listening, empathy, patience, and problem-solving.
- Maintain excellent call quality, customer satisfaction, process accuracy, and professional communication standards.
- Handle challenging customer situations and escalations confidently.
- Ensure timely resolution of customer queries and maintain proper records of interactions.
- Follow company policies, process guidelines, and quality parameters.
- Build customer trust by providing clear information, professional assistance, and a solution-oriented approach.
Requirements & Tech Stack
- Excellent English communication skills with strong fluency, pronunciation, clarity, and confidence.
- Comfortable communicating entirely in English while handling US and UK customers.
- Excellent spoken English and the ability to understand different accents.
- Good knowledge of customer handling, query resolution, complaint management, and customer relationship management.
- Candidates must be willing to relocate to Jaipur.
Qualifications
- Graduation is mandatory for freshers.
- Undergraduate candidates with a minimum of 6 months of documented experience in an international voice process can apply.
- Experienced candidates with relevant customer support or international voice process experience are welcome.
- Basic understanding of e-commerce operations, online shopping, order management, ride-related services, and customer support processes will be an added advantage.
- Strong listening skills.
- Problem-solving abilities.
- Customer-first attitude.
- Comfortable working in rotational shifts.
Company Benefits & Relocation Support
- 3 Days Free Hotel Accommodation for candidates relocating to Jaipur.
- Free Cab Facility as per applicable company and shift policies.
- Multiple performance-based bonuses and incentives.
- Exciting additional earning opportunities.
- Performance recognition and employee engagement programs.
- Professional training and development.
- Excellent career growth opportunities in the international customer experience industry.
- Opportunity to work with international customers and develop global customer service expertise.
Application Contact
- HR Raj: 92165 77366