Specialist

About the Role

The Consumer Platforms Digital Operations team in Bengaluru focuses on powering clients with innovative and customer-centered financial products. This role involves understanding banking operations and ensuring efficient case management within specified Service Level Agreements (SLAs).

Key Responsibilities

• Understand basic banking with an emphasis on cash flows of money movement processes, including incoming/outgoing wires, outgoing ACH, outgoing checks, internal transfers, and suspense breaks.
• Interact with multiple firmwide stakeholders, such as Risk, Compliance, Legal, Treasury, and Technology.
• Ensure assigned case work, queues, and reports are completed within the specified SLAs.
• Identify areas for improvement and collaborate with stakeholders to execute changes.
• Escalate issues in a timely manner and communicate effectively with upper management on tasks, processes, and areas of improvement.

Requirements & Tech Stack

• Operations, or customer service experience.
• Understanding of basic banking, check payments, wires, and ACH.
• Strong analytical skills.
• Strong problem-solving ability with a risk and control mentality.
• Self-motivated and proactive team player, taking ownership and accountability.
• Strong organizational skills, detail-oriented, and able to prioritize competing tasks.
• Excellent communication skills (verbal and written).
• Flexible and able to work well under pressure in a team environment.
• Proficiency with MS Office.

Qualifications

• Prior experience in banking, payment, wire, or cash movement in an operational or banking environment is preferred.