Client Support Representative

NL AAA–Climate Resilient

Job Overview

Seeking a friendly, reliable, and customer-focused Client Support Representative to assist clients with questions, requests, account-related matters, and general service needs. This position involves communicating with clients through email, chat, phone, and other support channels while providing timely and professional assistance. The ideal candidate has strong communication skills, a helpful attitude, and the ability to stay organized while handling multiple requests. Previous customer service or administrative experience is helpful but not required.

Key Responsibilities

• Respond to client questions and service requests through phone, email, and chat.
• Provide accurate and professional information regarding products, services, and account-related inquiries.
• Assist clients with routine issues and requests.
• Identify client concerns and determine the appropriate next steps.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate records of client interactions and support requests.
• Follow up with clients to ensure their concerns have been addressed.
• Update client information and records in internal systems.
• Process routine requests and administrative tasks accurately.
• Monitor open support requests and help ensure timely resolution.
• Communicate clearly and professionally with clients and internal teams.
• Follow established support procedures and company guidelines.
• Protect confidential client and company information.
• Identify recurring client concerns and share relevant feedback with management.
• Assist with basic reporting and support-related administrative activities.
• Maintain a positive and professional experience throughout each client interaction.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, client support, administrative, or retail experience is a plus but not required.
• Strong written and verbal communication skills.
• Friendly, professional, and service-oriented approach.
• Good listening and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Comfortable using computers and standard office applications.
• Ability to manage multiple requests and prioritize tasks.
• Ability to work independently and as part of a team.
• Comfortable working in a remote or hybrid environment.
• Must be legally authorized to work in the United States.

Preferred Qualifications

• Experience with CRM or client-management systems.
• Familiarity with email, live chat, ticketing, or customer-support platforms.
• Basic Microsoft Office or Google Workspace skills.
• Previous remote customer support experience.
• Ability to learn new software and internal systems quickly.