Call Centre Executive
Itm Edutech Training
Mumbai, Navi Mumbai, Mumbai (All Areas)0–5 yrs1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Must know
- CRMSalesLead generationMarketing
- Work
- On-site in Mumbai
- Pay
- Not stated by the employer.
- Skill demand
- Sales36%Lead generation33%CRM20%Marketing9%of 99 similar fresher jobs posted in India this week
- Listed
- 1 Nov 2026 · still open
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Call Centre Executive - ITM
Key Responsibilities
- Handle inbound queries via calls, emails, and in-person interactions for all ITM institutions.
- Provide detailed information about courses, programs, and admissions, addressing prospective students' needs.
- Generate leads through calls and emails by promoting the institutions' offerings.
- Follow up with prospective students to ensure they have the necessary information and encourage them to apply.
- Conduct tele-counseling sessions to understand students' educational goals and guide them to the right programs.
- Maintain and update the CRM system with all relevant student details and follow-up information.
- Convert leads into enrollments and work towards achieving monthly and quarterly sales targets.
- Regularly monitor and report on sales performance and key metrics.
- Collaborate with the marketing and admissions teams to meet lead generation and conversion goals.
- Provide feedback on student inquiries to enhance the counseling process and improve the sales funnel.
Location
- ITM Group of Institutions, Navi Mumbai
Benefits
- 3 Paid Leaves per Month
- Provident Fund (PF)
- Mediclaim
- Gratuity