Pre Sales Associate

About the Role

As a Pre-Sales Associate, you are the first human voice a parent hears from Codingal. You will call parents who have shown interest in coding for their child, understand what they are really looking for, and help them see the value of a free trial class. This is a fast-paced, target-driven role with a lot of conversations every day.

Key Responsibilities

• Make outbound calls to prospective and existing Codingal parents to generate and qualify leads for coding classes.
• Run a customer needs assessment (CNA) on every lead to understand the child’s age, interests, school workload, and the parents’ goals.
• Book and confirm free trial classes, and follow up with reminder calls.
• Prime and nurture leads across channels: calls, WhatsApp, email, and SMS.
• Hand over qualified, well-documented leads to the Business Development team with clear context on what the parent wants.
• Maintain accurate, up-to-date records in LeadSquared CRM and telecalling tools.
• Own daily and monthly numbers: calls made, connects, CNAs completed, trials booked, and trial attendance.
• Track performance metrics, identify what is working, and share with the team.

Requirements & Tech Stack

• Experience in pre-sales, telecalling, inside sales, or customer support.
• Clear, confident, and warm communication in English and Hindi (spoken and written).
• Comfort with numbers and targets.
• Strong multitasking and follow-through skills.
• A learning mindset.
• Flexibility on working hours (some shifts include evenings or weekends).
• LeadSquared CRM and telecalling tools.

Qualifications

• 0-1 years of experience. Freshers with strong communication are welcome.
• Genuine empathy.
• The ability to ask sharp questions and qualify a need.
• Resilience to keep going in a high-performance environment.
• Ability to hold 40+ conversations a day.
• Ability to understand the product well enough to speak to a parent about it within the first few days.
• Additional regional languages are a big plus.
• A graduate degree in any discipline.

Where this role can take you

• Pre-Sales Associate → Business Development Associate → Senior BDA / Relationship Manager → Team Lead.
• Movement is based purely on performance.

Compensation and Location

• Location: HSR Layout Sector 7, Bengaluru.
• This is an onsite role and cannot be done remotely.
• Interviews: Conducted at our Bengaluru office.